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Urgent! Cloud System Engineer Position in Kuala Lumpur - Kofax

Cloud System Engineer



Job description

Job Level

Mid Career


The Cloud Systems Engineer will be responsible for managing, monitoring, and optimizing cloud-based
systems while providing L2/L3 technical support for enterprise cloud services.

The ideal candidate will
have hands-on experience in cloud infrastructure, scripting, and troubleshooting, ensuring high availability
and performance for customers.


KEY RESPONSIBILITIES


Cloud Infrastructure & Support:

  • Provide back-end cloud support for customer-facing teams, ensuring SLA compliance

  • Monitor cloud services (AWS/Azure) for performance, security, and cost optimization

  • Troubleshoot and resolve escalated cloud infrastructure issues (VM, networking, storage, DB)

  • Analyze and troubleshoot customer file issues (XML, JSON formats) when required for investigations

  • Maintain internal knowledge base (Confluence, KB articles) for incident resolution
  • Automation & Optimization:

  • Develop and maintain automation scripts (PowerShell, Python, Bash) for cloud operations

  • Knowledge in CI/CD pipeline improvements (Docker, Kubernetes, Terraform - This is a plus)

  • Identify and implement cost-saving measures in cloud resource usage
  • Collaboration & Compliance:

  • Work with DevOps, Security, and IT teams to ensure Cloud best practices

  • Document processes and ensure compliance with IT security policies (ISO 27001, SOC 2)

  • Participate in on-call rotation with on-call allowances

  • Required Experience

    Must-Have:

  • 1-3 years of experience in cloud support, systems engineering, or DevOps

  • Hands-on with AWS/Azure (Certification is a big plus)

  • Proficient in scripting (PowerShell/Python/Bash) for automation

  • Ability to analyze and understand customer file formats (XML, JSON) for troubleshooting purposes

  • Basic knowledge of Linux/Windows servers, networking (TCP/IP, VPN, Firewalls)

  • Experience with SQL/NoSQL databases (Oracle, MySQL, PostgreSQL, MongoDB)

  • Strong analytical& problem-solving skills
  • Nice-to-Have:

  • Familiarity with containerization (Docker, Kubernetes)

  • Understanding of CI/CD pipelines (Jenkins, GitHub Actions)
  • PERSONALITY & WORK ETHIC

  • Self-motivated – Can work independently with minimal supervision

  • Adaptable – Comfortable in a fast-paced, evolving cloud environment

  • Customer-focused – Strong commitment to SLA adherence & user satisfaction

  • Team player – Collaborates well with global IT/DevOps teams

  • Required Skill Profession

    Computer Occupations



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