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Urgent! Support Consultant Position in Cyberjaya - WoodWing Software

Support Consultant



Job description

Overview

The Support Consultant plays a crucial role in assisting business partners with the installation, configuration, and management of WoodWing applications.

As a key member of the Customer Success team, you will be responsible for ensuring the satisfaction of our business partners and customers in utilizing WoodWing products and services.

Responsibilities

  • Responding to technical queries from partners and customers with accuracy and efficiency.

  • Analyzing and resolving issues escalated by partners and customers.

  • Effectively handle tickets in a timely manner.

  • Timely reporting of tickets that may escalate to the Manager or L3 Support.

  • Maintaining regular contact with business partners and customers to address their needs.

  • Collaborates with other staff to research and resolve problems.

  • Creating and managing test and support environments.

  • Staying updated on WoodWing products through internal training and self-study.

  • Actively contributing to the Knowledge Base by sharing knowledge and information.

  • Performs other related duties as assigned.

Qualifications

  • Bachelor's degree in Computer Science or related field.

  • At least three years of experience in customer support is highly preferred.

  • Broad technical knowledge in the ICT field, including:
    • MS Windows, Linux, MacOS (management and configuration)
    • Configuring and using relational databases (Oracle, MySQL, MS SQL)
    • Web application technologies (PHP, XML)
  • Excellent verbal and written communication skills.

  • Excellent interpersonal and customer service skills.

  • Strong analytical and problem-solving skills.

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    Required Skill Profession

    Consulting



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