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Advisor I, Technical Support Position in Kuala Lumpur - Concentrix


Job description

Overview

Join to apply for the Advisor I, Technical Support role at Concentrix .

Job Title

Advisor I, Technical Support

Role Description

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.

This position provides customer service support and resolution of routine problems regarding client's product or services.

Essential Functions / Core Responsibilities

  • Ensure service delivered to our customers meets contractual Key Performance Indicators (KPIs).

  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to provide resolution.

  • Listen attentively to customer needs and concerns; demonstrate empathy while building rapport.

  • Greet customers in a courteous, friendly, and professional manner using agreed procedures.

  • Maintain basic knowledge of client products and/or services.

  • Prepare complete and accurate work including appropriately notating accounts as required.

  • Participate in activities designed to improve customer satisfaction and business performance.

  • Offer additional products and/or services where appropriate.

  • Track, document and retrieve information in call tracking database.

  • Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

Candidate Profile / Qualifications

  • High school diploma with three to six months of relevant experience preferred.

  • Courteous with strong customer service orientation.

  • Strong computer navigation skills and PC knowledge.

  • Ability to effectively communicate, both written and verbally.

  • Dependable with strong attention to detail.

  • Skilled in multi-tasking; flexible and able to adapt to changes quickly.

  • Tolerance for repetitive work in a fast-paced, high production environment.

  • Ability to work as a team member, as well as independently.

  • Demonstrate patience in all customer contact situations; maintain a pleasant and professional tone and manner.

  • Ability to rotate shifts, as needed.

  • Based on location and/or program, additional experience/skills may be required.

  • Job requirements may vary by country and will not contravene any local laws.

Geographical / Supplemental Information

Disclaimer: The above statements describe the general nature and level of work and are not an exhaustive list of responsibilities, duties, and skills required.

Concentrix is an equal opportunity employer.

Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location: Kuala Lumpur, Malaysia

Employment type: Full time

Language Requirements: Not specified

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Required Skill Profession

It & Technology


  • Job Details

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Unlock Your Advisor I Potential: Insight & Career Growth Guide


Real-time Advisor I Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Advisor I in Kuala Lumpur, Malaysia, highlighting market share and opportunities for professionals in Advisor I roles.

1629 Jobs in Malaysia
1629
444 Jobs in Kuala Lumpur
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Download Advisor I Jobs Trends in Kuala Lumpur and Malaysia

Are You Looking for Advisor I, Technical Support Job?

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Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Concentrix adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Malaysia laws and regulations

What Is the Average Salary Range for Advisor I, Technical Support Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Kuala Lumpur. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Advisor I, Technical Support?

Key qualifications for Advisor I, Technical Support typically include It & Technology and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Advisor I, Technical Support?

To improve your chances of getting hired for Advisor I, Technical Support, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Advisor I, Technical Support Job Success

Concentrix interview tips for Advisor I, Technical Support

Here are some tips to help you prepare for and ace your Advisor I, Technical Support job interview:

Before the Interview:

Research: Learn about the Concentrix's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Advisor I, Technical Support interview at Concentrix, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Concentrix's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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