Overview
This is a pivotal role that bridges the gap between advanced AI technologies and delivery of AI use cases of the bank.
This position involves designing, optimizing, and managing AI prompts to enhance the performance of language models, ensuring they align with business objectives.
Additionally, the role requires analyzing complex datasets to extract actionable insights, supporting strategic initiatives and enhancing operational efficiency.
The ideal candidate will possess a unique blend of technical expertise in AI and data analytics.
This role will be part of AI squad and will work closely with internal staff, clients and 3rd parties.
Strategy
Strategy
Delivering, building and maintaining the solutions to AI use cases and augmenting functionalities of AI tool of the bank.
Business
Business
Accelerate delivery of AI uses cases for various Business & Functions of the bank with focus on:
Responsibilities
- Design and Optimize AI Prompts: Develop, test, and refine AI prompts to ensure optimal performance and alignment with business goals.
- Data Analysis and Interpretation: Analyze large datasets to uncover trends, patterns, and insights that support strategic decision-making.
- Collaborate with Cross-Functional Teams: Work closely with data scientists, software engineers, and business stakeholders to integrate AI solutions into banking operations.
- Continuous Improvement: Stay updated with the latest advancements in AI and data analytics to continuously improve the quality and efficiency of AI models and data analysis processes.
- Documentation and Training: Document processes, methodologies, and findings, and provide training to team members on best practices in prompt engineering and data analysis.
Accountabilities
- Quality and Performance: Accountable for the quality and performance of AI software, its reliability, uptime, and latency (time to first token)
- Compliance: Responsible for ensuring all AI and data-related activities adhere to regulatory and compliance requirements.
- Stakeholder Satisfaction: Accountable for delivering actionable insights and effective AI solutions that satisfy the needs of internal stakeholders and support the bank's strategic goals.
People & Talent
- Work with a team of gen AI modellers and AI software developers
Risk Management
- Ensure all data handling and analysis processes comply with the bank’s data privacy and cybersecurity standards.
Governance
- Develop and implement change management plans to ensure successful adoption of AI solutions across the organization.
- Provide training and support to business users to help them understand and leverage AI tools and technologies.
- Foster a culture of innovation and continuous improvement by promoting the benefits of AI and encouraging experimentation.
Regulatory & Business Conduct
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
- This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead to achieve the outcomes set out in the Bank’s Conduct Principles
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Serve as a Director of the Board
Key stakeholders
CDO Squads, Business Partners, ITO, internal staff, clients and 3rd parties.
Other Responsibilities
Embed Here for good and Group’s brand and values in AI squad deployed to various Business and Functions; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
- Identify and prioritize AI use cases that have the potential to deliver significant business value.
- Develop business cases for AI projects, including cost-benefit analysis, risk assessment, and ROI estimation.
Education & Qualifications
- EDUCATION: Graduate or Master Computer Science
- TRAINING: Completed real world GenAI projects with python
- LANGUAGES: English
- Software development experience using Python / TF (at least 4 years)
- Design / implement scalable python backend API using fastapi
- Deep understanding of how to prepare data for Vector databases.
Databricks experience a plus.
- Extensive experience in SQL and NoSQL database design
- Hands-on experience with LLMs techniques (e.g., RAG, Agentic Framework, Graph RAG) & querying LLM endpoints
- Documentation - Requirements/Use Cases/Business Rules/User Stories, Etc.
We’re an international bank, nimble enough to act, big enough for impact.
For more than 170 years, we’ve worked to make a positive difference for our clients, communities, and each other.
We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before.
If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you.
You can count on us to celebrate your unique talents and we can’t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours.
When you work with us, you’ll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation , one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Company & Culture
Unlock job insights
Salary match Number of applicants Skills match
Standard Chartered Global Business Services forms a critical component, enabling superior customer service by leveraging on scale and efficiency.
The centre has evolved from being a cost-effective venture for Standard Chartered Bank to becoming an integral part of its operations and one of its Centres of Excellence.
Established in 2001, it now provides a multitude of services to Standard Chartered Bank which has a 150-year history in some of the world’s most dynamic markets.
The centre provides dedicated world-class technology, software and system development, information technology support services, banking operations and customer care capabilities to businesses globally.
It now houses one of the largest software development centres in Malaysia as well as the Bank’s Collective Intelligence and Command Centre, a state-of-the-art facility which provides situational awareness and response capability to Standard Chartered Bank and its subsidiaries using the latest technologies for monitoring and analytics.
It has a total workforce of more than 4,300 employees.
Standard Chartered Global Business Services was conferred the ICT Organisation of The Year Award in 2011 by The National ICT Association of Malaysia, making it the first Global Shared Services Centre of an international bank in Malaysia to win the prestigious award.
In 2014, Standard Chartered Global Business Services was awarded the Silver Award for the Employer of Choice category in the Malaysia HR Awards organised by the Malaysian Institute of Human Resource Management.
Standard Chartered Bank’s two other global shared services centres are based in India and China.
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