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Urgent! Analyst, Customer Service Operations Position in Kuala Lumpur - OKX
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps).
OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets.
We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done.
These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
As a Data Analyst for Customer Service Operations reporting to a Manager, you will play a key role in ensuring smooth and data-driven operations in Global Business Services (GBS), focusing on Customer Service Operations, and cross-functional project impacts.
You will analyze patterns in customer interactions, detect emerging issues, and transform operational data into actionable insights that drive strategic decisions.
Working cross-functionally, you will support continuous improvement and enable scalable service excellence across the organization.
Monitor and analyze customer contact and customer service operations data on a regular basis to identify trends, patterns, and emerging issues.
Analyst insights into derive clear and actionable recommendations that support operational effectiveness and business decisions.
Leverage tools to investigate anomalies or spikes in customer service metrics; formulate hypotheses and document findings to inform service recovery plans, process enhancements, and issue prevention.
Collaborate with cross-functional teams to translate data-driven insights into process adjustments that improve efficiency, reduce repeat contacts, and elevate the customer experience.
Partner closely with cross-functional stakeholders to ensure consistency in insights, align on priorities, and support the successful implementation of operational initiatives.
Required
Bachelor’s degree in Data Analytics, Computer Science, Statistics, or a related field
3 years of experience in operations or customer service analytics within GBS, shared services, or fintech environments
Proficiency in SQL, Python and Data Visualisation (e.g., Power BI, Tableau)
Strong analytical and critical thinking skills with a data-driven mindset
Effective communication skills to distill complex information into simple, compelling narratives
Collaborative, solutions-oriented attitude with a passion for continuous improvement
Preferred
Familiarity with Zendesk, Salesforce, or other CRM/ticketing platforms
Exposure to risk operations, payment issues, or fraud detection processes
Knowledge of Lean Six Sigma or continuous improvement frameworks
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Unlock Your Analyst Customer Potential: Insight & Career Growth Guide
Real-time Analyst Customer Jobs Trends in Kuala Lumpur, Malaysia (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Analyst Customer in Kuala Lumpur, Malaysia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 13163 jobs in Malaysia and 3267 jobs in Kuala Lumpur. This comprehensive analysis highlights market share and opportunities for professionals in Analyst Customer roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! OKX is currently hiring and seeking a Analyst, Customer Service Operations to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Analyst, Customer Service Operations Jobs Kuala Lumpur.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at OKX adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Analyst, Customer Service Operations Jobs Malaysia varies, but the pay scale is rated "Standard" in Kuala Lumpur. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Analyst, Customer Service Operations typically include Management & Operations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Analyst, Customer Service Operations interview at OKX, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the OKX's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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