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Urgent! APAC Solution Architect, Microsoft Dynamics 365 CRM Job Opening In Kuala Lumpur – Now Hiring Avanade

APAC Solution Architect, Microsoft Dynamics 365 CRM



Job description

APAC Solution Architect, Microsoft Dynamics 365 CRM

Avanade Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Overview

At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day.

By combining our Microsoft knowledge with our innovative approach and industry experience, we create opportunities for Microsoft, our clients, and for you.

Avanade offers multiple paths for you to pursue toward your own version of success.

Responsibilities

  • Design and implement CRM solutions for clients across all phases of Avanade’s projects, applying subject matter expertise in CRM systems.

  • Lead Avanade delivery teams in planning, designing, building, testing, and maintaining CRM solutions; manage client relationships and ensure successful delivery.

  • Provide strong leadership with extensive CRM experience; connect with clients and guide a team to achieve goals; maintain organization and energy in front of executives and on whiteboards with development teams.

  • Work with clients to plan, analyze, design, build and test Customer Engagement (CE) solutions; review team work across all project phases.

  • Ensure consistent, beneficial client interaction and solution delivery; design and enable conceptual architecture and technical solutions.

  • Collaborate with customers, IT staff, and business partners to resolve issues timely; use KPIs to measure project quality.

  • Identify opportunities to improve clients’ CRM systems and support continuous improvement; contribute to presales activities, including solutioning, effort estimation, and proposal development.

  • Manage capability planning for the team; identify skill gaps and coordinate training or hiring needs; develop reusable solutions, frameworks, and assets to accelerate delivery.

  • Collaborate with cross-functional teams to drive innovation and bring best practices into solution design.

Qualifications

  • Hands-on experience with D365 Customer Experience / Dynamics CRM / PowerApps technical solutions
  • At least three full cycle implementations of Microsoft Dynamics 365 CE or Dynamics CRM
  • Experience with Software as a Service (SaaS) and/or Platform as a Service (PaaS) environments
  • Experience leading teams and working with global, on/offshore teams to establish and maintain CRM technology
  • Developing & deploying business applications using Microsoft’s Dynamics Power Platform
  • Core skills: C#, SQL, .Net, D365, CRM SDK, CRM Plugins, PowerApps, PowerBI, Flow
  • Relational database concepts (intermediate to advanced)

About You

  • Consultative, collaborative, relationship builder
  • Resilient, adaptable, flexible
  • Intellectually curious and passionate about tech
  • Convincing storyteller and engaging content creator

What You'll Do

  • Work with clients and lead Avanade Delivery Teams in planning, designing, building, testing, and maintaining Customer Engagement (CE) solutions
  • Lead and review your team's work across all project phases (Plan, Analyze, Design, Build, Test)
  • Lead technical teams to ensure consistent client interaction and solution delivery
  • Design and enable conceptual architecture and technical solutions
  • Coordinate between customers, IT staff, and business partners to resolve issues
  • Use KPIs to measure project quality
  • Identify challenges and support continuous improvement through CRM systems
  • Contribute to presales activities, including solutioning, effort estimation, and proposals
  • Manage capability planning for the team and align training or hiring needs
  • Develop reusable solutions and assets to accelerate delivery and knowledge sharing
  • Collaborate with cross-functional teams to drive innovation and best practices

Benefits

  • Opportunity to work for Microsoft’s Global Alliance Partner of the Year, with development and training (minimum 80 hours per year)
  • Real-time access to technical and skilled resources globally
  • Dedicated career advisor to support your growth
  • Collaborative and supportive colleagues

Seniority level

  • Mid-Senior level

Employment type

  • Part-time

Job function

  • Engineering and Information Technology

Industries

  • IT Services and IT Consulting

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Required Skill Profession

It & Technology



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