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Urgent! Application Support Analyst Job Opening In Kuala Lumpur – Now Hiring FNZ

Application Support Analyst



Job description

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FNZ WP.

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

As a Production Support Analyst, you’ll provide application support for our business.

We are looking for a self-starter, an expert in issue management, addressing concerns from both external and internal clients to meet key performance indicators (KPIs) and service level agreements (SLAs).

A core aspect of your role involves ensuring the seamless functioning of the application as deployed, emphasizing proactive and reactive measures to champion continuous service improvement.

You will be a member of a critical team who provides application support, incident & problem management, release & change management, service transition, and service level management to ensure our services meet KPIs, SLAs, and contractual obligations.

Responsibilities

  • Identify and resolve issues with applications, following agreed procedures.

  • Carry out agreed application maintenance.

  • Prioritise and diagnose incidents according to agreed procedures, investigate causes, and seek resolution, escalating as appropriate.

    Document and close resolved incidents according to agreed procedures.

    Analyse causes of incidents and provide recommendations to minimise probability of recurrence, contributing to service improvement.

    Initiate and monitor actions to anticipate, investigate and resolve problems in systems, processes, and services.

  • Determine problem fixes and assist with the implementation of agreed remedies and preventative measures.

  • Ensure that problems are fully documented within the relevant reporting systems.

  • Collaborate with colleagues, operational/client‑servicing staff and other users to produce long‑term scalable solutions that adhere to procedural and regulatory compliance requirements.

  • Work with developers, other analysts and testers to ensure that production fixes and business process changes are fit for purpose.

  • Draft and maintain procedures and documentation for application support.

    Undertake any other projects or tasks as may reasonably be required to facilitate the smooth operation of the production environment.

Qualifications

  • Relevant production support experience and/or qualification within a relevant field.

  • Passionate about providing an excellent service experience for clients.

  • Strong analytical thinking and keen attention to detail.

  • Highly logical with proven problem‑solving abilities.

  • Independent, self‑directing and delivery‑focused working style.

  • Good communication skills, confident in dealing with internal and external clients.

  • Able to take initiative, learn quickly in a dynamic fast‑paced industry; able to effectively prioritise and execute tasks in a high‑pressure environment.

  • Excellent organisational, administrative and time‑management skills.

Advantageous (but not mandatory)

  • Interest or familiarity with financial markets and products.

  • Some experience with Microsoft .NET development products, including C#, VB.NET and SQL Server.

  • Open to variance of work hours, including the flexibility to start earlier or later than standard work hours.

Why you should join us

  • Be part of a highly successful global business that is leading the delivery of financial services via cloud computing and partners with some of the world’s largest companies.

  • Be part of the start‑up team in KL with the ability to have direct input and involvement in the processes towards the expected fast growth.

  • Convenient office location in the city for commuters.

  • A competitive salary and excellent benefits, including full comprehensive health insurance, life insurance, additional company leave days after your first 12 months, volunteer leave, sick days, referral bonuses, and more.

  • A hybrid 3+2 model combining working from the office and from home.

  • We provide global career opportunities for our employees at any of our offices in the UK, Czech Republic, Australia, New Zealand, China and more.

Please note that we will begin shortlisting as we receive applications.

We encourage early applications as we may withdraw the advertising at any time.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

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Required Skill Profession

It & Technology



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