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Application Support Analyst Job Opening In Kuala Lumpur – Now Hiring FNZ


Job description

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FNZ WP.

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

As a Production Support Analyst, you’ll provide application support for our business.

We are looking for a self-starter, an expert in issue management, addressing concerns from both external and internal clients to meet key performance indicators (KPIs) and service level agreements (SLAs).

A core aspect of your role involves ensuring the seamless functioning of the application as deployed, emphasizing proactive and reactive measures to champion continuous service improvement.

You will be a member of a critical team who provides application support, incident & problem management, release & change management, service transition, and service level management to ensure our services meet KPIs, SLAs, and contractual obligations.

Responsibilities

  • Identify and resolve issues with applications, following agreed procedures.

  • Carry out agreed application maintenance.

  • Prioritise and diagnose incidents according to agreed procedures, investigate causes, and seek resolution, escalating as appropriate.

    Document and close resolved incidents according to agreed procedures.

    Analyse causes of incidents and provide recommendations to minimise probability of recurrence, contributing to service improvement.

    Initiate and monitor actions to anticipate, investigate and resolve problems in systems, processes, and services.

  • Determine problem fixes and assist with the implementation of agreed remedies and preventative measures.

  • Ensure that problems are fully documented within the relevant reporting systems.

  • Collaborate with colleagues, operational/client‑servicing staff and other users to produce long‑term scalable solutions that adhere to procedural and regulatory compliance requirements.

  • Work with developers, other analysts and testers to ensure that production fixes and business process changes are fit for purpose.

  • Draft and maintain procedures and documentation for application support.

    Undertake any other projects or tasks as may reasonably be required to facilitate the smooth operation of the production environment.

Qualifications

  • Relevant production support experience and/or qualification within a relevant field.

  • Passionate about providing an excellent service experience for clients.

  • Strong analytical thinking and keen attention to detail.

  • Highly logical with proven problem‑solving abilities.

  • Independent, self‑directing and delivery‑focused working style.

  • Good communication skills, confident in dealing with internal and external clients.

  • Able to take initiative, learn quickly in a dynamic fast‑paced industry; able to effectively prioritise and execute tasks in a high‑pressure environment.

  • Excellent organisational, administrative and time‑management skills.

Advantageous (but not mandatory)

  • Interest or familiarity with financial markets and products.

  • Some experience with Microsoft .NET development products, including C#, VB.NET and SQL Server.

  • Open to variance of work hours, including the flexibility to start earlier or later than standard work hours.

Why you should join us

  • Be part of a highly successful global business that is leading the delivery of financial services via cloud computing and partners with some of the world’s largest companies.

  • Be part of the start‑up team in KL with the ability to have direct input and involvement in the processes towards the expected fast growth.

  • Convenient office location in the city for commuters.

  • A competitive salary and excellent benefits, including full comprehensive health insurance, life insurance, additional company leave days after your first 12 months, volunteer leave, sick days, referral bonuses, and more.

  • A hybrid 3+2 model combining working from the office and from home.

  • We provide global career opportunities for our employees at any of our offices in the UK, Czech Republic, Australia, New Zealand, China and more.

Please note that we will begin shortlisting as we receive applications.

We encourage early applications as we may withdraw the advertising at any time.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Referrals increase your chances of interviewing at FNZ by 2x.

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Required Skill Profession

It & Technology


  • Job Details

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Unlock Your Application Support Potential: Insight & Career Growth Guide


Real-time Application Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Application Support in Kuala Lumpur, Malaysia, highlighting market share and opportunities for professionals in Application Support roles.

5203 Jobs in Malaysia
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1264 Jobs in Kuala Lumpur
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Download Application Support Jobs Trends in Kuala Lumpur and Malaysia

Are You Looking for Application Support Analyst Job?

Great news! is currently hiring and seeking a Application Support Analyst to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at FNZ adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Malaysia laws and regulations

What Is the Average Salary Range for Application Support Analyst Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Kuala Lumpur. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Application Support Analyst?

Key qualifications for Application Support Analyst typically include It & Technology and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Application Support Analyst Job Success

FNZ interview tips for Application Support Analyst

Here are some tips to help you prepare for and ace your Application Support Analyst job interview:

Before the Interview:

Research: Learn about the FNZ's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

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Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

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Follow Up: Send a thank-you email to the interviewer within 24 hours.

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Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Application Support Analyst interview at FNZ, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the FNZ's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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