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Application Support Consultant Job Opening In Kuala Lumpur – Now Hiring Unit4


Job description

Job Description

Job Description

To provide a professional, efficient and effective support service to Unit4 customers in the resolution of support cases and the completion of a variety of other tasks required to support our customer base.

Default working hours 9 AM – 6 PM MYT. Might require supporting 12pm - 9pm MYT depending on customer support business requirement and will be communicated in advance.

Key Tasks and Responsibilities:

  • To investigate, document and resolve the application problems passed to the Customer Support team via Unit4’s case logging system.
  • To progress each issue through to conclusion, liaising with colleagues and other departments, as appropriate.
  • To process all support cases adhering to Service Level Guidelines.
  • Handle customer escalations, take ownership of complicated issues, and communicate these accordingly.
  • To investigate, document and present to the Customer Services Team Leader process improvements that enhance the customer experience.
  • To identify opportunities for service improvement or chargeable activities and to raise these via the appropriate channels.
  • To train and mentor less experienced members of the team around product knowledge, skills and processes.
  • Be pro-active in highlighting potential escalation risks with your Team Leader and co-ordinate any additional resource requirements to assist with investigation.
  • Actively contribute to and participate in knowledge sharing activities.
  • It will be an added advantage if you have experience managing clock-in devices

Qualifications

Qualifications

We’re looking for people with the right attitude and the desire to learn and grow.

We want great people who want to be part of great teams.

Both graduates and experienced professionals are welcome to apply.

  • Exceptional Customer facing skills, understand and be able to implement the concept of exceptional Customer Service
  • Experience in HRIS/HCM/Payroll (especially Singapore Payroll)
  • Experience in handling clock in device relating to HRIS application is advantageous
  • Exhibits good analytical and problem-solving abilities
  • Exhibits excellent communication skills and is fluent in English both written and oral.
  • Common knowledge of Microsoft technologies, workplace processes and IT infrastructure
  • Ability to manage your own time to priorities workload and meet deadlines.
  • Friendly and professional manner with an enthusiastic positive approach to tasks
  • Able to use initiative and work alone, and as part of a team
  • Knowledge or experience with ServiceNow or similar would be highly advantageous
  • ITIL knowledge
  • Common knowledge of SQL


Additional Information

Join Unit4 and be part of one of the most exciting journeys in the cloud ERP software space.

We’re a fastpaced, high-growth, people-centric company, delivering enterprise software for a great people experience, 

and offering our own people a host of benefits and development opportunities.

Grow with us!

At Unit4, we offer:

• a culture built on trust - giving you the freedom and autonomy to be successful, 

• balance - with our uncapped time off policy, remote working opportunities and Global Wellbeing Days 

when the whole company can switch off and prioritize well-being,

• talented colleagues, role models and mentors - work, learn and be inspired by some of the best talent 

in the software industry,

• a commitment to sustainability - with initiatives such as our Act4Good program, a way for everyone at 

Unit4 to come together and engage in actions that benefit society and the planet,

• a safe and inclusive working environment – supported by our Employee Resource Groups, which are 

open to all and include Women at Unit4, Pride at Unit4, Mental Health and Access at Unit4, and 

People of Color at Unit4.

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Application Support Potential: Insight & Career Growth Guide


Real-time Application Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Application Support in Kuala Lumpur, Malaysia, highlighting market share and opportunities for professionals in Application Support roles.

5203 Jobs in Malaysia
5203
1264 Jobs in Kuala Lumpur
1264
Download Application Support Jobs Trends in Kuala Lumpur and Malaysia

Are You Looking for Application Support Consultant Job?

Great news! is currently hiring and seeking a Application Support Consultant to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Unit4 adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Malaysia laws and regulations

What Is the Average Salary Range for Application Support Consultant Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Kuala Lumpur. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Application Support Consultant?

Key qualifications for Application Support Consultant typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Application Support Consultant?

To improve your chances of getting hired for Application Support Consultant, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Application Support Consultant Job Success

Unit4 interview tips for Application Support Consultant

Here are some tips to help you prepare for and ace your Application Support Consultant job interview:

Before the Interview:

Research: Learn about the Unit4's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Application Support Consultant interview at Unit4, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Unit4's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Application Support Consultant Positions

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