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Urgent! Application Support Engineer - Mandarin Speaker Job Opening In Kuala Lumpur – Now Hiring Accenture Southeast Asia

Application Support Engineer Mandarin Speaker



Job description

Overview

ATCM - Application Support Engineer - Mandarin Speaker at Accenture Southeast Asia.

This role acts as the first point of contact for technical support on Tencent Cloud products and requires Mandarin language proficiency.

Location: Kuala Lumpur, Malaysia.

We encourage referrals to increase your chances of interview consideration.

Responsibilities

  • Act as the first point of contact for technical support on Tencent Cloud products
  • Handle incoming tickets via phone, live chat, and ticketing systems
  • Troubleshoot basic issues related to CVM, COS, VPC, CLB, etc.

  • Escalate unresolved cases to second-line teams
  • Maintain high customer satisfaction and timely response
  • Document cases and contribute to internal knowledge base

Qualifications

  • Bachelor's degree in IT, Computer Science, or related field
  • Strong knowledge of networking fundamentals (TCP/IP, DNS, VPN)
  • Experience with Linux/Windows server environments
  • Familiarity with Tencent Cloud services preferred
  • Good communication and customer service skills
  • Preferred certifications: Tencent Cloud TCA/TCP

Job details

  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Information Technology
  • Industries: Business Consulting and Services

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