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Application Support Lead/ Engineer (Java) Job Opening In Kuala Lumpur – Now Hiring Singtel


Job description

Say HELLO to BIG Possibilities with Singtel KL (Sudong MY Sdn Bhd)

Be a part of something BIG!

Singtel is Asia's leading communications technology group, our presence spans across 21 countries in Asia, Australia, and Africa.

We thrive on innovation, digital transformation, and harnessing next-generation technology to create a more sustainable and digital future.

Now, we are bringing this energy to Kuala Lumpur with the launch of our brand-new Shared Services Centre

The Application Support Lead/ Engineer (Java) will be responsible for managing and resolving order processing issues on a daily basis, ensuring that all transactions within the system are completed efficiently and in a timely manner.

You will collaborate with business and IT teams to identify problems, troubleshoot, and implement solutions to resolve delays or errors in relation to order fulfilment

Make an Impact by:

  • Monitor and Manage Order Processing Exceptions
    Perform daily tracking of orders that have encountered processing failures or delays within Enterprise Ordering Systems.

    Identify and prioritise items requiring intervention to ensure smooth fulfilmen
  • Troubleshooting and Issue Resolution
    Investigate the root causes of order processing disruptions, including system errors, technical faults, or manual handling issues.

    Collaborate with network, provisioning, and IT teams to implement corrective actions.

    Maintain a backlog of unresolved cases and ensure timely resolution by the appropriate application teams
  • Stakeholder Communication
    Liaise with business stakeholders and customer support teams to provide updates on order status and escalate complex issues to higher levels when necessar
  • Data Analysis and Reporting
    Analyse order exception data to identify recurring problems, trends, and opportunities for process improvement.

    Generate regular reports and share insights with the resolution lead and management
  • Collaboration with Cross-Functional Teams
    Work closely with engineering, provisioning, billing, and IT departments to address order processing challenges and ensure timely completion
  • System Monitoring
    Continuously monitor internal systems and databases for order status updates, ensuring accurate and current tracking
  • Quality Assurance
    Ensure that resolutions adhere to established company processes and standards, maintaining high levels of quality and operational efficiency
  • Documentation and Knowledge Sharing
    Document troubleshooting steps, solutions, and best practices for future reference.

    Share knowledge with team members and contribute to improving process workflows.

Skills for Success:

  • Minimum 4years of experience in software engineering, designing and building highly scalable applications
  • At least 2-3 years experience in leading/ mentoring ateam of juniors is required for this role
  • Proficiency inJava for system troubleshooting and customisation of order resolution tools.

  • Proficiency inSQL , Excel (pivot tables, macros), Atlassian Suite, and reporting tools (e.g., Power BI).

  • Experience with Oracle databases.

  • Familiarity with JIRA, Confluence, Bamboo, and Bitbucket.

  • Telco domain knowledge in BSS/OSS areas is an advantage.

  • Strong communication and interpersonal skills.

  • Self-motivated with a positive attitude and high energy.

  • Proficient in written and spoken English.

  • Candidates with strong technical skills in Java and SQL are highly encouraged to apply.

Your Career Growth Starts Here.

Apply Now!

#J-18808-Ljbffr

Required Skill Profession

It & Technology


  • Job Details

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Unlock Your Application Support Potential: Insight & Career Growth Guide


Real-time Application Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Application Support in Kuala Lumpur, Malaysia, highlighting market share and opportunities for professionals in Application Support roles.

5187 Jobs in Malaysia
5187
1218 Jobs in Kuala Lumpur
1218
Download Application Support Jobs Trends in Kuala Lumpur and Malaysia

Are You Looking for Application Support Lead/ Engineer (Java) Job?

Great news! is currently hiring and seeking a Application Support Lead/ Engineer (Java) to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Singtel adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Malaysia laws and regulations

What Is the Average Salary Range for Application Support Lead/ Engineer (Java) Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Kuala Lumpur. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Application Support Lead/ Engineer (Java)?

Key qualifications for Application Support Lead/ Engineer (Java) typically include It & Technology and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Application Support Lead/ Engineer (Java)?

To improve your chances of getting hired for Application Support Lead/ Engineer (Java), consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Application Support Lead/ Engineer (Java) Job Success

Singtel interview tips for Application Support Lead/ Engineer (Java)

Here are some tips to help you prepare for and ace your Application Support Lead/ Engineer (Java) job interview:

Before the Interview:

Research: Learn about the Singtel's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Application Support Lead/ Engineer (Java) interview at Singtel, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Singtel's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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