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Assistant Client Support Officer, Customer Service (Cantonese-speaking) Job Opening In Cyberjaya – Now Hiring NTT

Assistant Client Support Officer, Customer Service (Cantonese speaking)

    Malaysia Jobs Expertini Expertini Malaysia Jobs Cyberjaya Sales Assistant Client Support Officer, Customer Service (Cantonese Speaking)

Job description

Overview

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible.

We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society.

Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Assistant Client Support Officer, Customer Service (Cantonese-speaking) is an entry level technical & administrative role that supports the smooth operation of the service desk function.

This role involves tasks such as coordinating service requests, assisting the client service desk team, and maintaining documentation and records to support efficient incident resolution and service delivery.

This entry-level role is ideal for fresh graduates or non-experienced talents who are fluent in Cantonese and eager to start a career in IT industry.

Key responsibilities

  • Provides technical administrative support service to the Managed Services Client Service Desk team.

  • Provides entry level technical administrative tasks as required by the team.

  • May be responsible for receiving, validating, and logging client requests, capturing the detail of the request.

  • Ensures the correct escalation procedure is followed on all critical calls and requests and assists with analyzing and interpreting the request to ensure the correct categorization and prioritization.

  • Works closely with colleagues to ensure the user is kept updated on the progress in relation to the resolution of the pending tickets / requests.

  • Ensures all relevant documents related to the tickets / requests are maintained, including the client’s information.

  • Communicates in a professional manner, provide updates and ensure clients are aware of the actions that are being undertaken on their behalf.

To thrive in this role, you need to have

  • Fluency in Cantonese (to support Hong Kong-based clients)
  • Willingness to work in a 24/7 shift structure based on a defined roster
  • Strong English verbal and written communication skills
  • Demonstrates ability and integrity to interact with a variety of stakeholders and ensure excellent client service
  • Good attention to detail and client-focused mindset
  • Ability to work independently and escalate issues appropriately

Required academic qualifications and certifications:

  • Minimum qualification: high school certificate (SPM or equivalent)
  • Fresh graduates are encouraged to apply; open to consider any background (advantage for IT/ Computer Science/ Engineering courses but not mandatory)

Good-to-have:

  • Basic experience in customer service/ IT/call center environments is an advantage

#LI-APAC

Workplace type

On-site Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services.

We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success.

We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.

As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.

Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity.

We are also one of the leading providers of digital and AI infrastructure in the world.

NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity.

We are committed to providing an environment free of unfair discrimination and harassment.

We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

Join our growing global team and accelerate your career with us.

Apply today.

Third party fraud warning

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason.

Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you.

All email communications from an NTT DATA recruiter will come from an @nttdata.com email address.

If you suspect any fraudulent activity, please contact us.

#J-18808-Ljbffr

Required Skill Profession

Sales


  • Job Details

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Unlock Your Assistant Client Potential: Insight & Career Growth Guide


Real-time Assistant Client Jobs Trends (Graphical Representation)

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Are You Looking for Assistant Client Support Officer, Customer Service (Cantonese speaking) Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at NTT adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Malaysia laws and regulations

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The average salary range for a varies, but the pay scale is rated "Standard" in Cyberjaya. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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NTT interview tips for Assistant Client Support Officer, Customer Service (Cantonese speaking)

Here are some tips to help you prepare for and ace your Assistant Client Support Officer, Customer Service (Cantonese speaking) job interview:

Before the Interview:

Research: Learn about the NTT's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

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Final Thought:

To prepare for your Assistant Client Support Officer, Customer Service (Cantonese speaking) interview at NTT, research the company, understand the job requirements, and practice common interview questions.

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