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Urgent! Assistant Client Support Officer, Customer Service Job Opening In Cyberjaya – Now Hiring NTT DATA
Job Description
Key Responsibilities:
Provides an administrative support service to the Managed Services Client Service Desk team.
Provides entry level administrative tasks as required by the team.
May be responsible for receiving, validating, and logging client requests, capturing the detail of the request.
Ensures the correct escalation procedure is followed on all critical calls and requests and assists with analyzing and interpreting the request to ensure the correct categorization and prioritization.
Works closely with colleagues to ensure the user is kept updated on the progress in relation to the resolution of the pending tickets / requests.
Ensures all relevant documents related to the tickets / requests are maintained, including the client’s information.
Communicates in a professional manner, provide updates and ensure clients are aware of the actions that are being undertaken on their behalf.
Performs any other related task as required.
Knowledge and Attributes:
Ambitious self-starter with ability to work under general direction.
Ability to use sound judgment to escalate an issue to a higher level.
Demonstrates ability to interact with a variety of stakeholders.
Demonstrates required integrity to ensure excellent client service and retention.
Good attention to detail and client focused.
Effective verbal and written communication skills.
Ability to work in 24X7 shift structure, based on a defined roster as required
Academic Qualifications and Certifications:
High School Certification
Required Experience:
Basic level years of experience
Basic experience level in the Technology Industry and Call Centre environment
Able to speak Cantonese to work with clients from Hong Kong
Fresh graduates are encouraged to apply
Able to work in Cyberjaya (On-site)
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Unlock Your Assistant Client Potential: Insight & Career Growth Guide
Real-time Assistant Client Jobs Trends in Cyberjaya, Malaysia (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Assistant Client in Cyberjaya, Malaysia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 5513 jobs in Malaysia and 53 jobs in Cyberjaya. This comprehensive analysis highlights market share and opportunities for professionals in Assistant Client roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! NTT DATA is currently hiring and seeking a Assistant Client Support Officer, Customer Service to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Assistant Client Support Officer, Customer Service Jobs Cyberjaya.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at NTT DATA adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Assistant Client Support Officer, Customer Service Jobs Malaysia varies, but the pay scale is rated "Standard" in Cyberjaya. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Assistant Client Support Officer, Customer Service typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Assistant Client Support Officer, Customer Service interview at NTT DATA, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the NTT DATA's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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