• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
Malaysia Jobs Expertini

Assistant Client Support Officer, Customer Service Job Opening In Cyberjaya – Now Hiring NTT DATA


Job description

Job Description

Key Responsibilities:

  • Provides an administrative support service to the Managed Services Client Service Desk team.

  • Provides entry level administrative tasks as required by the team.

  • May be responsible for receiving, validating, and logging client requests, capturing the detail of the request.

  • Ensures the correct escalation procedure is followed on all critical calls and requests and assists with analyzing and interpreting the request to ensure the correct categorization and prioritization.

  • Works closely with colleagues to ensure the user is kept updated on the progress in relation to the resolution of the pending tickets / requests.

  • Ensures all relevant documents related to the tickets / requests are maintained, including the client’s information.

  • Communicates in a professional manner, provide updates and ensure clients are aware of the actions that are being undertaken on their behalf.

  • Performs any other related task as required.


  • Knowledge and Attributes:

  • Ambitious self-starter with ability to work under general direction.

  • Ability to use sound judgment to escalate an issue to a higher level.

  • Demonstrates ability to interact with a variety of stakeholders.

  • Demonstrates required integrity to ensure excellent client service and retention.

  • Good attention to detail and client focused.

  • Effective verbal and written communication skills.

  • Ability to work in 24X7 shift structure, based on a defined roster as required


  • Academic Qualifications and Certifications:

  • High School Certification


  • Required Experience:

  • Basic level years of experience

  • Basic experience level in the Technology Industry and Call Centre environment

  • Able to speak Cantonese to work with clients from Hong Kong

  • Fresh graduates are encouraged to apply

  • Able to work in Cyberjaya (On-site)

  • Workplace type: On-site WorkingAbout NTT DATA
    NTT DATA is a $30+ billion trusted global innovator of business and technology services.

    We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success.

    We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.

    As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.

    Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity.

    We are also one of the leading providers of digital and AI infrastructure in the world.

    NTT DATA is part of NTT Group and headquartered in Tokyo.Equal Opportunity Employer
    NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity.

    We are committed to providing an environment free of unfair discrimination and harassment.

    We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

    Join our growing global team and accelerate your career with us.

    Apply today.

    Apply Apply Back to search results

    Required Skill Profession

    Information And Record Clerks


    • Job Details

    Related Jobs

    NTT hiring Assistant Client Support Officer, Customer Service Job in Cyberjaya, Selangor, Malaysia
    NTT
    Cyberjaya, Selangor, Malaysia
    WomenTech Network hiring Assistant Client Support Officer, Customer Service Job in Cyberjaya, Selangor, Malaysia
    WomenTech Network
    Cyberjaya, Selangor, Malaysia
    NTT DATA, Inc. hiring Assistant Client Support Officer, Customer Service Job in Cyberjaya, Selangor, Malaysia
    NTT DATA, Inc.
    Cyberjaya, Selangor, Malaysia
    NTT Limited hiring Assistant Client Support Officer, Customer Service Job in Cyberjaya, Selangor, Malaysia
    NTT Limited
    Cyberjaya, Selangor, Malaysia
    NTT America, Inc. hiring Assistant Client Support Officer, Customer Service Job in Cyberjaya, Malaysia, Malaysia
    NTT America, Inc.
    Cyberjaya, Malaysia, Malaysia
    NTT America, Inc. hiring Assistant Client Support Officer, Customer Service Job in Cyberjaya, Malaysia, Malaysia
    NTT America, Inc.
    Cyberjaya, Malaysia, Malaysia
    NTT DATA Asia Pacific hiring Assistant Client Support Officer, Customer Service (Cantonese) Job in Cyberjaya, Selangor, Malaysia
    NTT DATA Asia Pacific
    Cyberjaya, Selangor, Malaysia
    NTT America, Inc. hiring Assistant Client Support Officer, Customer Service (Cantonese-speaking) Job in Cyberjaya, Malaysia, Malaysia
    NTT America, Inc.
    Cyberjaya, Malaysia, Malaysia
    NTT America, Inc. hiring Assistant Client Support Officer, Customer Service (Cantonese-speaking) Job in Cyberjaya, Malaysia, Malaysia
    NTT America, Inc.
    Cyberjaya, Malaysia, Malaysia
    NTT America, Inc. hiring Assistant Client Support Officer, Managed Services Client Service Desk Job in Cyberjaya, Malaysia, Malaysia
    NTT America, Inc.
    Cyberjaya, Malaysia, Malaysia
    National Credit Insurance (Brokers) Pty Ltd hiring Client Service Officer Job in Kuala Lumpur, Kuala Lumpur, Malaysia
    National Credit Insurance (Brokers) Pty Ltd
    Kuala Lumpur, Kuala Lumpur, Malaysia
    Malaysia Airlines hiring Officer, Sales Customer Service & Support Job in Kuala Lumpur, Kuala Lumpur, Malaysia
    Malaysia Airlines
    Kuala Lumpur, Kuala Lumpur, Malaysia
    BID Operations hiring Client Support Officer (Chinese Speaker) Job in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
    BID Operations
    Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
    RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS) hiring Customer Support Officer Job in Kuala Lumpur, Kuala Lumpur, Malaysia
    RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS)
    Kuala Lumpur, Kuala Lumpur, Malaysia
    Airbus hiring Customer Support Officer Job in Kuala Lumpur, Kuala Lumpur, Malaysia
    Airbus
    Kuala Lumpur, Kuala Lumpur, Malaysia
    Solarvest hiring Customer Service Officer Job in Johor Bahru, Johor, Malaysia
    Solarvest
    Johor Bahru, Johor, Malaysia
    LBS Bina Group Berhad hiring Customer Service Officer Job in Malaysia
    LBS Bina Group Berhad
    Malaysia
    Arrow Electronics hiring Customer Service Officer Job in George Town, Penang, Malaysia
    Arrow Electronics
    George Town, Penang, Malaysia
    Genting Plantations hiring Customer Service Officer Job in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
    Genting Plantations
    Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
    Sedgwick hiring Customer Service Officer Job in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
    Sedgwick
    Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
    ExecSearch hiring Customer Service Officer Job in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
    ExecSearch
    Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
    Affin Bank hiring Customer Service Officer Job in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
    Affin Bank
    Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
    NTT hiring Customer Service Officer Job in Cyberjaya, Selangor, Malaysia
    NTT
    Cyberjaya, Selangor, Malaysia
    moomoo hiring Customer Service Officer Job in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
    moomoo
    Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
    Arrow Electronics hiring Customer Service Officer Job in Penang, , Malaysia
    Arrow Electronics
    Penang, , Malaysia
    Arrow Electronics hiring Customer Service Officer Job in Penang, , Malaysia
    Arrow Electronics
    Penang, , Malaysia
    Sedgwick hiring Customer Service Officer Job in Kuala Lumpur, , Malaysia
    Sedgwick
    Kuala Lumpur, , Malaysia
    Moomoo Financial Inc. hiring Customer Service Officer Job in Kuala Lumpur, Kuala Lumpur, Malaysia
    Moomoo Financial Inc.
    Kuala Lumpur, Kuala Lumpur, Malaysia
    Sedgwick hiring Customer Service Officer Job in Kuala Lumpur, , Malaysia
    Sedgwick
    Kuala Lumpur, , Malaysia
    Arrow Components hiring Customer Service Officer Job in , Penang, Malaysia, Penang, Malaysia
    Arrow Components
    , Penang, Malaysia, Penang, Malaysia

    Unlock Your Assistant Client Potential: Insight & Career Growth Guide


    Real-time Assistant Client Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Assistant Client in Cyberjaya, Malaysia, highlighting market share and opportunities for professionals in Assistant Client roles.

    5520 Jobs in Malaysia
    5520
    53 Jobs in Cyberjaya
    53
    Download Assistant Client Jobs Trends in Cyberjaya and Malaysia

    Are You Looking for Assistant Client Support Officer, Customer Service Job?

    Great news! is currently hiring and seeking a Assistant Client Support Officer, Customer Service to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at NTT DATA adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Malaysia laws and regulations

    What Is the Average Salary Range for Assistant Client Support Officer, Customer Service Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Cyberjaya. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Assistant Client Support Officer, Customer Service?

    Key qualifications for Assistant Client Support Officer, Customer Service typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

    How Can I Improve My Chances of Getting Hired for Assistant Client Support Officer, Customer Service?

    To improve your chances of getting hired for Assistant Client Support Officer, Customer Service, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    Interview Tips for Assistant Client Support Officer, Customer Service Job Success

    NTT DATA interview tips for Assistant Client Support Officer, Customer Service

    Here are some tips to help you prepare for and ace your Assistant Client Support Officer, Customer Service job interview:

    Before the Interview:

    Research: Learn about the NTT DATA's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Assistant Client Support Officer, Customer Service interview at NTT DATA, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the NTT DATA's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

    How to Set Up Job Alerts for Assistant Client Support Officer, Customer Service Positions

    Setting up job alerts for Assistant Client Support Officer, Customer Service is easy with Malaysia Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!