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Urgent! Assistant Client Support Officer, Customer Service (Start ASAP) Job Opening In Cyberjaya – Now Hiring Prosple

Assistant Client Support Officer, Customer Service (Start ASAP)



Job description

Support the Managed Services Client Service Desk team with technical administrative tasks in a Cantonese-speaking, entry-level IT customer service role at NTT DATA.

Your role

Key responsibilities include:

  • Providing technical administrative support to the Managed Services Client Service Desk team.

  • Performing entry-level technical administrative tasks as required by the team.

  • Receiving, validating, and logging client requests, capturing detailed information.

  • Ensuring correct escalation procedures are followed for critical calls and requests.

  • Analyzing and interpreting requests to ensure correct categorization and prioritization.

  • Collaborating with colleagues to keep users updated on ticket/request progress.

  • Maintaining all relevant documentation related to tickets and client information.

  • Communicating professionally to provide updates and inform clients of actions taken on their behalf.

About you

The company is looking for:

  • Fluency in Cantonese to support Hong Kong-based clients.

  • Willingness to work in a 24/7 shift structure based on a defined roster.

  • Strong English verbal and written communication skills.

  • Ability and integrity to interact with various stakeholders and deliver excellent client service.

  • Good attention to detail and a client-focused mindset.

  • Ability to work independently and elevate issues appropriately.

  • Minimum qualification: high school certificate (SPM or equivalent).

  • Fresh graduates encouraged to apply; any background considered (IT/Computer Science/Engineering courses advantageous but not mandatory).

  • Basic experience in customer service, IT, or call center environments is a plus.

This job may close before the stated closing date, you are encouraged to apply as soon as possible

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Required Skill Profession

Sales



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