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Assistant Customer Experience Expert Job Opening In malaysia, Malaysia – Now Hiring TDCX


Job description

Top Reasons to work with TDCX

  • Attractive remuneration, great perks, and performance incentives
  • Comprehensive medical, insurance, or social security coverage
  • World-class workspaces
  • Engaging activities and recognition programs
  • Strong learning and development plans for your career growth
  • Positive culture for you to #BeMore at work
  • Easy to locate area with direct access to public transport
  • Flexible working arrangements
  • Be coached and mentored by experts in your field
  • Join a global company, winner of hundreds of industry awards

  • What is your mission?
  • Performs all channel Monitoring to evaluate employee’s behavior and customer service performance and compliance with the company policies and business laws and regulations
  • Provides structured and valuable feedback and recommendations to address skills and knowledge gaps and behavioral opportunities
  • Prepares and analyzes internal and external quality reports for review with Internal Stakeholders and/or clients
  • Collaborates with call quality team members and QA Manager to identify and streamline QA processes and implement process standards that enhance service delivery and the customer experience
  • Works in partnership with Operations, Training and Clients in developing and/enhancing evaluation programs that’s targeted to the objectives of the account and will unearth root cause of the problems, possible solutions and provide actionable insights for performance improvement
  • Uses Call Center Tools and/or Client Systems to gather data and analyze trends or patterns affecting quality performance
  • Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

  • Who are we looking for?
  • Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
  • Preferable with 2 years of working experience in the related field is required for this position
  • Experience in performing quality audit, root cause analysis, calibration, process improvement initiative
  • Knowledge of Quality terms, tools, and methodologies
  • Demonstrated ability to train and develop new and existing support agents
  • Excellent organizational, time management, customer service and problem-solving skills while working in an environment with frequent interruptions.
  • Excellent verbal and written communication skills in English and the language of supporting market
  • Required Skill Profession

    Information And Record Clerks


    • Job Details

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    Unlock Your Assistant Customer Potential: Insight & Career Growth Guide


    Real-time Assistant Customer Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Assistant Customer in malaysia, Malaysia, highlighting market share and opportunities for professionals in Assistant Customer roles.

    12098 Jobs in Malaysia
    12098
    1015 Jobs in Malaysia
    1015
    Download Assistant Customer Jobs Trends in Malaysia and Malaysia

    Are You Looking for Assistant Customer Experience Expert Job?

    Great news! is currently hiring and seeking a Assistant Customer Experience Expert to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at TDCX adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Malaysia laws and regulations

    What Is the Average Salary Range for Assistant Customer Experience Expert Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in malaysia. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Assistant Customer Experience Expert?

    Key qualifications for Assistant Customer Experience Expert typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

    How Can I Improve My Chances of Getting Hired for Assistant Customer Experience Expert?

    To improve your chances of getting hired for Assistant Customer Experience Expert, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    Interview Tips for Assistant Customer Experience Expert Job Success

    TDCX interview tips for Assistant Customer Experience Expert

    Here are some tips to help you prepare for and ace your Assistant Customer Experience Expert job interview:

    Before the Interview:

    Research: Learn about the TDCX's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

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    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Assistant Customer Experience Expert interview at TDCX, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the TDCX's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

    How to Set Up Job Alerts for Assistant Customer Experience Expert Positions

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