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Urgent! Assistant Customer Resolutions Manager Job Opening In Kuala Lumpur – Now Hiring HSBC
Area of Interest: Branch and Retail Banking
Location: Kuala Lumpur, Federal Territory of Kuala Lumpur, MY, 55188
Work style: Hybrid Worker
Date: 24 Oct 2025
Some careers grow faster than others.
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities.
Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
At HSBC, our purpose is opening up a world of opportunity and by joining our team, you can be part of something bigger.
We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible.
In International Wealth and Premier Banking we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families.
We help our customers look after their day‑to‑day finances and manage, protect and grow their wealth.
Retail Banking plays a crucial role in executing the International Wealth and Premier Banking strategy, providing strategic advice, frameworks and guidance to markets, that ensure all customer journeys, products and services are sustainable, inclusive and built with customers at the heart.
Retail Banking brings together a united retail business, made up of the following global teams: Segments, Retail Products, Shared Services Contact Centre, Distribution and Enablers spanning Customer Experience, Marketing, Data and Analytics, Business Architecture, Sustainability and Inclusion for International Wealth and Premier Banking.
We are currently seeking an ambitious individual to join our team in the role of Assistant Customer Resolution Manager .
This role supports the Bank’s strategic imperative to make HSBC one of the world’s leading brands for customer experience within backdrop of customer complaint management and service recovery.
The purpose of the role is to ensure that throughout the organization, from leadership to the front line, the perspective of the customer’s journey in complaint management, fair treatment and a robust service recovery to reinstate confidence in the Brand is at the forefront of our thinking.
This includes compliance to Regulatory and Group requirement on complaints management controls and fostering positive relationship with authorities to have swift view of strategic changes on customer‑impact changes across industry.
It is a specialist role, requiring leadership to drive strong quality outcome in end‑to‑end complaints management including advisory to all stakeholders on what good looks like to win back a customer in complaints handling.
The role must also possess strong analytical acumen to identify top customer pain points root‑causes from complaints received to ensure the underlying causes can be highlighted and fixed.
It must stimulate thinking and action to rebuild customer relationship in complaints management and iterative improvement to continuously elevate our customer experience in banking with us.
The role holder is a key contributor to lead effective complaints management in Customer Resolutions team and across IWPB:
HSBC is committed to building a culture where all employees are valued, respected and opinions count.
We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
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Unlock Your Assistant Customer Potential: Insight & Career Growth Guide
Real-time Assistant Customer Jobs Trends in Kuala Lumpur, Malaysia (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Assistant Customer in Kuala Lumpur, Malaysia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 12103 jobs in Malaysia and 2842 jobs in Kuala Lumpur. This comprehensive analysis highlights market share and opportunities for professionals in Assistant Customer roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! HSBC is currently hiring and seeking a Assistant Customer Resolutions Manager to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Assistant Customer Resolutions Manager Jobs Kuala Lumpur.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at HSBC adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Assistant Customer Resolutions Manager Jobs Malaysia varies, but the pay scale is rated "Standard" in Kuala Lumpur. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Assistant Customer Resolutions Manager typically include Management & Operations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Assistant Customer Resolutions Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Assistant Customer Resolutions Manager interview at HSBC, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the HSBC's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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