Urgent! Assistant Manager, Customer Success Job Opening In Sepang – Now Hiring AirAsia
Job Description
ABOUT US
We’ve got modern day solutions for all your modern day delivery woes.
In a world that’s constantly on the move, we know how important it is to keep things ’re on a mission to enable everyone, from single merchants to the largest companies, to move goods and e-commerce anywhere in Asia Pacific and beyond.
Logistics should be easy, quick and seamless at great rates.
And we believe this standard should be the norm, not the exception as we strive to be the best logistics company in Asia Pacific.
Currently, we’ve made our presence felt in Malaysia, Thailand, Indonesia, Philippines, India, Singapore and China.
Our deep integration with Airasia’s network and infrastructure puts us in a unique position to achieve what sounds impossible, and we need you to bring this to a reality.
A DAY IN A LIFE
As a start up, you can expect your days to be pretty varied.
Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities.
The role will involve driving customer retention, analyzing performance metrics, and assisting with strategic initiatives.
RESPONSIBILITIES
Develop a deep understanding of our product and operational offerings; including the end-to-end operations of key accounts managed by the team.
Proactively provide a positive customer journey - from onboarding to trials, including being able to provide solutions in solving customers’ challenges by demonstrating high collaboration efforts with both internal and external stakeholders.
Manage and ensure high quality of messaging and content issued to customers, including but not limited to SLA reports, Monthly Business Reviews, meeting recaps, incident reports and others.
Understand internal systems and processes for the development of automation to capture data for daily consumption and analysis, and reduction of manual works.
Act as the customer advocate, providing constant feedback with internal teams to improve the customer experience and product offerings, including the safeguarding of performance and end-to-end movement of deliveries.
Assist the Manager to develop plans and initiatives that drive improvements across all stages of the post-sales customer lifecycle from onboarding to retention.
SKILLS
These are minimum-requirement skills and a ‘must-have’ for the role:
Strong stakeholder management
Excellent communication, interpersonal and conflict resolution skills
Critical thinking to move with intent and urgency
Proven ability to collaborate internally with cross-functional teams
Able to manage multiple priorities and operate successfully in a lean and fast-paced organization
Results and performance driven, preferring data to drive your everyday decisions
Excel expertise
QUALIFICATIONS & EXPERIENCE
At least an undergraduate degree, any discipline; advanced degree a plus
5 or more years of work experience in Key Account Management, Operations
Previous experience in customer / key account management in the logistics / e-commerce industry is beneficial.
BENEFITS
Work-Life at #TeamTeleport
Hot desks - On site work with flexible workspace arrangement and provide you with a change of scenery maybe in a quiet area.
Unlimited training -You will have access to a wide range of learning resources including Notion!
Ditch the Suit & Tie - Be comfortable as you are, express your inner Fashionista… as long as it's not a birthday suit!
Vacation and time away - Sometimes you need to recharge and come back energized! That’s why you will get 90% off flights to destinations within AirAsia's network, 10%-15% discounts on selected eateries at KLIA2.
Growth opportunities - We embrace and take on opportunities to learn and grow at Teleport as we reimagine the way we do things.
Yes, we meet the challenge head on as a team, and we celebrate together with you when you succeed and reap the rewards when the hard work pays off!
✨ Smart • Intelligent • Private • Secure
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Unlock Your Assistant Manager Potential: Insight & Career Growth Guide
Real-time Assistant Manager Jobs Trends in Sepang, Malaysia (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Assistant Manager in Sepang, Malaysia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 24236 jobs in Malaysia and 482 jobs in Sepang. This comprehensive analysis highlights market share and opportunities for professionals in Assistant Manager roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! AirAsia is currently hiring and seeking a Assistant Manager, Customer Success to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Assistant Manager, Customer Success Jobs Sepang.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at AirAsia adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Assistant Manager, Customer Success Jobs Malaysia varies, but the pay scale is rated "Standard" in Sepang. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Assistant Manager, Customer Success typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Assistant Manager, Customer Success interview at AirAsia, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the AirAsia's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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