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Assistant Manager, Information Technology Management Job Opening In Kuala Lumpur – Now Hiring AIA Hong Kong and Macau


Job description

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you.

Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day.

We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.If you want to shape a brighter future at AIA Digital+, please read on.**About the Role**To lead and optimize IT service desk operations, IT asset management, and procurement processes while ensuring compliance, security, and high-quality end-user support.

The role also focuses on developing team capabilities and driving continuous service improvement across the organization.**Service Desk Operations*** Lead and manage day-to-day IT Service Desk and End User Computing (EUC) operations across business functions.* Oversee End User Support including onboarding and offboarding support for corporate users.* Ensure service desk tickets are managed efficiently to meet business SLAs.* Drive service improvement initiatives based on ticket analysis and recurring incident patterns.* Act as a point of escalation point for complex service issues affecting business continuity or timelines; and to provide advanced technical support to end users and junior IT staff* Maintain and continuously improve the Service Desk knowledge base to ensure accurate, up to date documentation for common issues, procedures and user guides.* Implements and maintains IT security policies, including access controls and data protection measures.* Conducts regular security audits and promptly addresses vulnerabilities across end user devices.* Collaborate with cross functional teams to ensure timely resolution of various projects, request or issues and maintain effective communication with end users.**Team Leadership & Development*** Provide coaching, guidance, and daily support to junior service desk and EUC staff to uplift team capability and service quality.* Conduct regular performance reviews, set clear expectations, and identify training needs.* Foster a collaborative team culture focused on continuous learning, accountability and service excellence.**IT Asset Management*** Ensure full visibility and control of IT hardware and software assets, with emphasis on compliance with insurance regulatory requirements (e.g. BNM, ISO27001).* Ensure accurate tracking and management of IT hardware and software assets throughout their lifecycle with emphasis on company compliance standards and requirements.* Support internal and external audits by maintaining clean asset records and software license compliance.* Work closely with information security teams on vulnerability remediation and system lifecycle tracking.**IT Purchasing Operations*** Oversee IT purchasing processes, including sourcing, PO creation, invoice validation and vendor coordination.* Ensure timely procurement and compliance with internal policies and vendor due diligence standards.* Coordinate with finance and procurement on budgeting and asset forecasting tied to IT strategy.*Build a career with us as we help our customers and the community live healthier, longer, better lives.**You must provide all requested information, including Personal Data, to be considered for this career opportunity.

Failure to provide such information may influence the processing and outcome of your application.

You are responsible for ensuring that the information you submit is accurate and up-to-date.*
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Required Skill Profession

It & Technology


  • Job Details

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Unlock Your Assistant Manager Potential: Insight & Career Growth Guide


Real-time Assistant Manager Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Assistant Manager in Kuala Lumpur, Malaysia, highlighting market share and opportunities for professionals in Assistant Manager roles.

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Are You Looking for Assistant Manager, Information Technology Management Job?

Great news! is currently hiring and seeking a Assistant Manager, Information Technology Management to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at AIA Hong Kong and Macau adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Malaysia laws and regulations

What Is the Average Salary Range for Assistant Manager, Information Technology Management Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Kuala Lumpur. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Assistant Manager, Information Technology Management?

Key qualifications for Assistant Manager, Information Technology Management typically include It & Technology and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Assistant Manager, Information Technology Management Job Success

AIA Hong Kong and Macau interview tips for Assistant Manager, Information Technology Management

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Before the Interview:

Research: Learn about the AIA Hong Kong and Macau's mission, values, products, and the specific job requirements and get further information about

Other Openings

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Dress Professionally: Choose attire appropriate for the company culture.

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Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

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Final Thought:

To prepare for your Assistant Manager, Information Technology Management interview at AIA Hong Kong and Macau, research the company, understand the job requirements, and practice common interview questions.

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