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Assistant Manager, Performance Management & Analytics Job Opening In Petaling Jaya – Now Hiring Grab


Job description

Job Description

Get to Know the Team

  • The Grab Support (GS) team plays a pivotal role in delivering exceptional customer support and solutions to our in-country business units across multiple verticals.

    From unraveling complex use cases to creating delightful customer experiences, our mission is to exceed expectations and transform less-than-ideal moments into memorable ones.

    Within GS, the Operational Excellence team drives performance by upholding the highest operational standards and ensuring the achievement of all key objectives and results (OKRs).

Get to Know the Role

  • You will report directly to the Head of Operational Excellence, playing a key role in supporting the Performance Management Team by facilitating sessions and delivering insightful presentations on performance metrics for the Grab Regional team.

    In addition to driving discussions on operational performance, you will coordinate cross-functional strategic initiatives, ensuring alignment across teams and contributing to the successful execution of organizational goals.
  • You will provide a unique opportunity to collaborate with senior executives, participating in high-level strategy development and brainstorming to shape the future direction of the organization.
  • You will report into the Head of Operational Excellence and and be based in Petaling Jaya, working onsite.

 

The Critical Tasks You Will Perform

  • You will support planning and analysis of high-impact strategic plans, including conducting research and data analysis, identifying issues and solutions, and advising on practical implementation.
  • You will provide executional and project management support for strategic plans and support strategic discussions with external partners.
  • You will update senior management across multiple businesses on OKRS.
  • You will deep dive into Net Promoter Score data and provide findings to Senior Management.
  • You will update incentive plans for our agents and ensuring timely submission of data to all stakeholders.

Qualifications

What Essential Skills You Will Need

  • You have academic background with a degree in Finance, Business, Economics, or Management.
  • You have 4 years of experience in Analytics, Business Intelligence, Management Consulting, or Strategy roles, preferably within the tech industry.
  • Proficiency in SQL, with a foundational understanding of Python or R.
  • Demonstrated problem-solving expertise, coupled with strong stakeholder management skills and the ability to effectively collaborate across all organizational levels.


Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

  • We have your back with Term Life Insurance and comprehensive Medical Insurance.
  • With GrabFlex, create a benefits package that suits your needs and aspirations.
  • Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
  • We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
  • Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best.

As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.

Required Skill Profession

Operations Specialties Managers


  • Job Details

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Unlock Your Assistant Manager Potential: Insight & Career Growth Guide


Real-time Assistant Manager Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Assistant Manager in Petaling Jaya, Malaysia, highlighting market share and opportunities for professionals in Assistant Manager roles.

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Are You Looking for Assistant Manager, Performance Management & Analytics Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Grab adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Malaysia laws and regulations

What Is the Average Salary Range for Assistant Manager, Performance Management & Analytics Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Petaling Jaya. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Assistant Manager, Performance Management & Analytics?

Key qualifications for Assistant Manager, Performance Management & Analytics typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Assistant Manager, Performance Management & Analytics?

To improve your chances of getting hired for Assistant Manager, Performance Management & Analytics, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Assistant Manager, Performance Management & Analytics Job Success

Grab interview tips for Assistant Manager, Performance Management & Analytics

Here are some tips to help you prepare for and ace your Assistant Manager, Performance Management & Analytics job interview:

Before the Interview:

Research: Learn about the Grab's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Assistant Manager, Performance Management & Analytics interview at Grab, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Grab's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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