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Urgent! Assistant Manager - QA [GR_JB] Job Opening In Malaysia, Malaysia – Now Hiring Startek

Assistant Manager QA [GR_JB]



Job description

Key Responsibilities:

  • Develop and implement QA frameworks tailored to project operational requirements
  • Collaborate with stakeholders to define KPIs and quality benchmarks
  • Ensure consistent calibration across QA teams and operations
  • Supervise and mentor QA Analysts and Specialists
  • Conduct regular performance reviews and provide coaching for skill enhancement
  • Foster a culture of continuous improvement and accountability
  • Identify gaps in service delivery and recommend corrective actions
  • Lead root cause analysis and implement preventive measures
  • Drive automation and digitization of QA reporting and analytics
  • Liaise with project’s quality and operations teams to align on expectations
  • Present insights, trends, and recommendations to senior management
  • Support client audits and compliance reviews
  • Generate and analyze QA reports to track performance trends
  • Provide actionable insights to improve customer satisfaction and operational efficiency
  • Monitor adherence to SLAs and compliance standards
  • Key Requirements:

  • Minimum 3–5 years of experience in Quality Assurance, preferably in BPO or customer service environments
  • Experience managing QA teams and working with high-volume accounts
  • Strong knowledge of QA methodologies, tools, and metrics
  • Excellent communication and stakeholder management skills
  • Proficiency in data analysis tools 

  • Required Skill Profession

    Operations Specialties Managers



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