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Urgent! Business Analyst -BPO Job Opening In Petaling Jaya – Now Hiring DHL Express

Business Analyst BPO



Job description

Job Purpose

Administer project management processes and activities in deployment projects that are included in the BPO roadmap in close cooperation with the project manager.

Key Areas of Responsibility

  • Gather information and data to support excellent business analysis services.

  • Support the analysis of an organization or business domain and document its business, processes and/or systems, assessing the business model or its integration with technology.

  • Ensure the user community within project scope is engaged and mobilized.

  • Assist with execution of gap analysis, identifying project requirements and follow-up until completion.

  • Coordinate testing and follow up.

  • Support knowledge transfer, training, and documentation creation (Job Aids).

  • Data gathering and analysis.

  • Assist with implementation of the support model.

  • Key Performance Indicators: Stakeholder satisfaction (Project Manager, Process Owner, project member, end users and project board members), quality of project documentation (scope, requirements, analysis, training documents, user manuals), realized benefits, time to gather requirements, and level of issues and rework.

  • Promote DHL behaviors, code of conduct and competencies.

  • Results oriented: provide optimal support to ensure projects, programs and portfolios achieve the best possible results efficiently.

  • Self-motivated and highly organized with a high level of attention to detail.

  • Able to manage deadlines; able to think strategically and mitigate complications.

  • Resilient under pressure; flexible and adaptable.

Required Competencies

  • Ambassador of DHL behaviors, code of conduct and competencies.

  • Results oriented with ability to deliver efficient project support.

  • Strong organization and attention to detail; capable of meeting deadlines.

  • Energetic, enthusiastic, team player.

  • Able to manage deadlines and multi-task; big-picture thinking.

  • Effective under pressure; flexible and adaptable.

  • Analytical mindset with ability to gain a complete overview of project, program and portfolio across multiple projects.

  • Assertive in tactical discussions with stakeholders and constructive challenge when needed.

  • Innovative with openness to continuous improvement; ability to prioritize and handle ad-hoc demands.

  • Proficient written and spoken communication (English; additional language preferred).

  • High integrity and discretion in handling confidential information.

  • Strong presentation, interpersonal, and intercultural skills.

Experience, Education and Training Prerequisites

  • Vocational, specialized, technical certification or equivalent, ideally in a related field (such as Finance, IT or business).

  • Solid Finance process knowledge (OTC, FA area).

  • Project Management and/or Business Analysis experience; Lean/Six Sigma is beneficial.

  • Analytical skills with cross-organizational and cross-process thinking.

  • Excellent communication and presentation skills.

  • Minimum 5-8 years working experience in a supporting capacity for project management, business analysis or stakeholder management.

  • Beneficial to have a digital mindset with experience in automated project management solutions.

Seniority level

  • Mid-Senior level

Employment type

  • Full-time

Job function

  • Information Technology

Industries

  • Transportation, Logistics, Supply Chain and Storage

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Required Skill Profession

Finance



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