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Business Analyst -BPO Job Opening In Petaling Jaya – Now Hiring DHL Express


Job description

Job Purpose

Administer project management processes and activities in deployment projects that are included in the BPO roadmap in close cooperation with the project manager.

Key Areas of Responsibility

  • Gather information and data to support excellent business analysis services.

  • Support the analysis of an organization or business domain and document its business, processes and/or systems, assessing the business model or its integration with technology.

  • Ensure the user community within project scope is engaged and mobilized.

  • Assist with execution of gap analysis, identifying project requirements and follow-up until completion.

  • Coordinate testing and follow up.

  • Support knowledge transfer, training, and documentation creation (Job Aids).

  • Data gathering and analysis.

  • Assist with implementation of the support model.

  • Key Performance Indicators: Stakeholder satisfaction (Project Manager, Process Owner, project member, end users and project board members), quality of project documentation (scope, requirements, analysis, training documents, user manuals), realized benefits, time to gather requirements, and level of issues and rework.

  • Promote DHL behaviors, code of conduct and competencies.

  • Results oriented: provide optimal support to ensure projects, programs and portfolios achieve the best possible results efficiently.

  • Self-motivated and highly organized with a high level of attention to detail.

  • Able to manage deadlines; able to think strategically and mitigate complications.

  • Resilient under pressure; flexible and adaptable.

Required Competencies

  • Ambassador of DHL behaviors, code of conduct and competencies.

  • Results oriented with ability to deliver efficient project support.

  • Strong organization and attention to detail; capable of meeting deadlines.

  • Energetic, enthusiastic, team player.

  • Able to manage deadlines and multi-task; big-picture thinking.

  • Effective under pressure; flexible and adaptable.

  • Analytical mindset with ability to gain a complete overview of project, program and portfolio across multiple projects.

  • Assertive in tactical discussions with stakeholders and constructive challenge when needed.

  • Innovative with openness to continuous improvement; ability to prioritize and handle ad-hoc demands.

  • Proficient written and spoken communication (English; additional language preferred).

  • High integrity and discretion in handling confidential information.

  • Strong presentation, interpersonal, and intercultural skills.

Experience, Education and Training Prerequisites

  • Vocational, specialized, technical certification or equivalent, ideally in a related field (such as Finance, IT or business).

  • Solid Finance process knowledge (OTC, FA area).

  • Project Management and/or Business Analysis experience; Lean/Six Sigma is beneficial.

  • Analytical skills with cross-organizational and cross-process thinking.

  • Excellent communication and presentation skills.

  • Minimum 5-8 years working experience in a supporting capacity for project management, business analysis or stakeholder management.

  • Beneficial to have a digital mindset with experience in automated project management solutions.

Seniority level

  • Mid-Senior level

Employment type

  • Full-time

Job function

  • Information Technology

Industries

  • Transportation, Logistics, Supply Chain and Storage

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Required Skill Profession

Finance


  • Job Details

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Unlock Your Business Analyst Potential: Insight & Career Growth Guide


Real-time Business Analyst Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Business Analyst in Petaling Jaya, Malaysia, highlighting market share and opportunities for professionals in Business Analyst roles.

11548 Jobs in Malaysia
11548
1205 Jobs in Petaling Jaya
1205
Download Business Analyst Jobs Trends in Petaling Jaya and Malaysia

Are You Looking for Business Analyst BPO Job?

Great news! is currently hiring and seeking a Business Analyst BPO to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at DHL Express adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Malaysia laws and regulations

What Is the Average Salary Range for Business Analyst BPO Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Petaling Jaya. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Business Analyst BPO?

Key qualifications for Business Analyst BPO typically include Finance and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Business Analyst BPO?

To improve your chances of getting hired for Business Analyst BPO, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Business Analyst BPO Job Success

DHL Express interview tips for Business Analyst  BPO

Here are some tips to help you prepare for and ace your Business Analyst BPO job interview:

Before the Interview:

Research: Learn about the DHL Express's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Business Analyst BPO interview at DHL Express, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the DHL Express's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Business Analyst BPO Positions

Setting up job alerts for Business Analyst BPO is easy with Malaysia Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!