Business Continuity Manager

Job description

Overview

TD SYNNEX is a global technology distributor and solutions aggregator.

We have over 23,000 co-workers located worldwide with representation in over 50 countries.

TD SYNNEX is looking for a highly motivated and detail-oriented Business Continuity (BC) Manager to join the Global Business Continuity Management (BCM) Team.

Operating within the Global Business Continuity Management and Enterprise Risk Management (ERM) department, under the Chief Business Officer, this team aims to build and sustain organizational resiliency by implementing measures to protect our co-workers and global operations.

The Manager role will support all areas of the Business Continuity Management Program including implementation, awareness, and training.

Furthermore, you will work directly with business leaders and subject matter experts to help them prepare for, anticipate, and manage operational risk.

Primary activities will include assessing potential risks and impacts, developing recovery procedures for critical business functions, and serving as a point of contact on business continuity for our APJ region.

In addition, the BCM team works closely with back-office functions on crisis management.

This role will also include responsibilities on crisis management for the region.

While the BCM team collaborates with IT Disaster Recovery, it is important to note that this role is not an IT function.

Essential Duties & Responsibilities Required:

• Interface with business owners and subject matter experts on the following: to conduct thorough risk assessments to identify and prioritize potential threats to critical business, conduct risk assessments to identify critical business processes, develop business continuity plans outlining clear and detailed recovery procedures, develop crisis management plans and procedures.
  
  (40%)​

•  Conduct regular testing and exercises to validate plan effectiveness, monitor set testing schedules, includes crisis management exercises for local and regional teams.
  
  (15%)

• Participate in awareness and training programs, responsible for maintaining and implementing the corporate agenda for the APJ region.
  
  (10%)

• Support in preparation on reporting and updates to executives and governance bodies; including presenting to and coordinating with local and regional leaders.
  
  (10%)

• Program and knowledge maintenance: Ensure BCM program activities are delivered according to the BCM review cycle, Stay current on BC practices and trends in the industry.
  
  (5%)

• Establish and maintain internal partnerships supporting the BCM program, as well as act as the point of contact for the APJ region to provide guidance or support on business continuity matters, including but not limited to ad hoc inquiries, contract reviews, etc.
  
  (10%)

• Maintain business continuity tools.
  
  (5%)

• Support in live crisis management events.
  
  (5%)

• Other projects or tasks as may be assigned

​

Other Duties & Responsibilities:

• Meet attendance and punctuality standards

• Support annual audits and self-reviews against International Standard ISO 22301:2019

​Skills & Abilities

• Strong analytical skills, with the ability to connect the dots and communicate the big picture

• Possess strong organizational and time management skills, driving tasks to completion efficiently and effectively

• Ability to multi-task productively and reliably, while remaining flexible and adaptable to conflicting priorities in a fast-paced environment

• Proven ability to work independently, take initiative, lead a variety of activities, able to execute instructions and request clarification when needed

• Proven ability to analyze verbal and written data into clear, concise writing

• Strong attention to detail and ability to discuss, document and confirm process flows with a diverse audience clearly and comprehensively

• Able to be creative and assertive in a collaborative environment, offering solutions and working constructively with team members

• Being able to maintain composure and professionalism under stressful and high-pressure situations when faced with demanding workloads and deadlines

• Able to maintain confidentiality of sensitive information and handle delicate situations with discretion

• Able to quickly learn new systems and technology

• Capability of developing and maintaining effective and trusting work relationships with globally diverse business co-workers

• Ability to effectively and clearly communicate and present to senior leaders, which at times will involve translating complex data into a clear and concise way

Qualifications

Experience:

• 4 to 5 Years of relevant work experience.​

• Knowledge of business continuity and operational risk is required.

• Bilingualism (English/second language) is preferred.

• Proficiency in Microsoft Office suite.

Education & Certifications:

• Bachelor's Degree required.

Working Conditions:

• On-call availability required as necessary.

• Occasional non-standard work hours or extended work hours as business requires.

• Professional, office environment.

• Some travel required.

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed.
  
  Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.