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Urgent! Business & Corporate Banking (Transaction Banking - Implementation & Integration) Job Opening In Kuala Lumpur – Now Hiring Hong Leong Bank Berhad

Business & Corporate Banking (Transaction Banking Implementation & Integration)



Job description

If you are looking to excel and make a difference, take a closer look at us…

Responsibilities:
  • Implementation to ensure CIB on-boarding fulfillment is completed within SLA and with high customer satisfaction;

  • Collaborate with other teams in the business unit to meet business needs and objectives including supporting promotional campaigns and keeping customers’ satisfaction;

  • Plan and drive digital innovations & strategies to keep the business unit competitive in the market;

  • Ensure successful onboarding of new clients and provide high level customer service to develop/direct action plans to satisfy support needs, critical client issues and areas that need to be address with clients;

  • Assist in the implementation of custom plans to meet the client’s cash management requirements for business banking clients.

  • Proactively communicate regularly with Bank clients and outreach efforts via phone calls and follow-up emails;

  • Conduct and supervise the completion of all daily, weekly and monthly operational duties;

  • Develop a strong knowledge of bank services and products and ensure bank staff does also;

  • Provide service solutions to client and to solicit client’s feedback on product/system requirements/issues during visits /dialogues (calls) to the respective internal stakeholder/HLOB’s customers.

  • Engage Client Services & Transformation in ensuring provision of a high-quality service delivery through effective management of daily support operations, people and resources;

  • Adherence of HLBB’s policies, services standard, performance measures, identifying and implementing operational risk controls, managing daily operations and capacity & capability planning.

  • Requirements:

  • Degree or equivalent

  • Experience in dealing with projects and cash management products will be added advantage


  • Required Skill Profession

    Business Operations Specialists



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