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Urgent! CCC Specialist (Business Systems) Job Opening In Petaling Jaya – Now Hiring Ikea

CCC Specialist (Business Systems)



Job description

Job description


  • Good knowledge of how to support IKEA customers before, during and after they have made purchases, and how the Customer Contact Centre acts as the main support channel.
  • Solid knowledge of the Customer Support/Contact Centre business.
  • Experience of the easy buying process.
  • Deep knowledge of budget responsibility and a thorough understanding of profit and loss and the key performance indicators used within IKEA organizations to plan, follow up and steer the business.
  • Proven record of successful leadership in a people-centric organization.
  • Change management.
  • IKEA Brand, IKEA culture and values.
  • Market research and customer insights, including sources.
  • Relevant processes, tools and working methods for the role.
  • Legal requirements and third-party contracts.

  • Qualification
  • Possess 3 - 5 years of IT experience.
  • Experience in contact center environment
  • Good hands-on experience working with ININ or Genesis or any other Contact Center systems.
  • Ability to demonstrate strong analytical skills.
  • Ability to manage different projects in a matrix setting.
  • Ability to work on a strategic level while acting on an operational/tactical level.
  • Ability to network and interact effectively with different people in various situations.
  • Ability to make things happen with flexibility, speed and simplicity.
  • Ability to be able to coordinate and manage costs, and adequate vendor management.
  • Ability to participate and maintain IT and systems compliance within the environment.


  • Required Skill Profession

    Business Operations Specialists



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