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Urgent! Chat Support Technician Job Opening In Malaysia – Now Hiring RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS)

Chat Support Technician



Job description

Information Chat Support Technician

Company: RiDiK Pte Ltd

Skills: Service Now, Slack, Technical Support and Mandarin

Job Summary

We're seeking a motivated Chat Support Technician in corporate technology that is responsible for providing end user support to client company internal employees.

These include system, software, hardware, and other end user solutions.

Key Responsibilities

  • Provide IT support for all client company internal employees.

  • Effectively collect information and understand the issues users are experiencing and perform diagnostic procedures to isolate and resolve the issues.

  • Interact with customers via chat, telephone, e-mail, and Slack to provide technical support.

  • Utilize all technical resources to solve customer problems.

  • Escalate or work with second and third level support specialists or support groups on unresolved issues.

  • Maintain call records/logs and resolution detail utilizing case management solution, ServiceNow.

  • Effectively communicate both verbally and in writing with management to express ideas in order to make informed decisions.

  • Communicate and provide knowledge transfer to other agents/technicians on issues/problems and resolution.

  • Can speak, read and write Mandarin is a must (for Chinese Team)

About RiDiK

RiDiK is a global technology solutions provider and a subsidiary of CLPS Incorporation (NASDAQ: CLPS), delivering cutting-edge end-to-end services across banking, wealth management, and e-commerce.

With deep expertise in AI, cloud, big data, and blockchain, we support clients across Asia, North America, and the Middle East in driving digital transformation and achieving sustainable growth.

Operating from regional hubs in 10 countries and backed by a global delivery network, we combine local insight with technical excellence to deliver real, measurable impact.

Seniority Level

Mid-Senior level

Employment Type

Contract

Job Function

Information Technology

Industries

IT Services, IT Consulting, and Advertising Services

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Required Skill Profession

Other



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