Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Client Support Officer Fund Administration (Mandarin Speaker) (12 months contract) M/F.
Malaysia Jobs Expertini

Urgent! Client Support Officer - Fund Administration (Mandarin Speaker) (12 months contract) M/F Job Opening In Putrajaya – Now Hiring Crédit Agricole

Client Support Officer Fund Administration (Mandarin Speaker) (12 months contract) M/F



Job description

Client Support Officer - Fund Administration (Mandarin Speaker) (12 months contract) M/F

Job description

Business type : Finance / Accounting

Job title : Client Support Officer - Fund Administration (Mandarin Speaker) (12 months contract) M/F

Contract type : Fixed-Term Contract

Term (in months) : 12

Management position : No

What is the opportunity?

CACEIS Malaysia is a processing center of operational excellence supporting 10 countries across three geographical time zones.

Malaysia is one of two operational processing hubs that supports Custody - Transaction Management; Settlements; NAV Production; Fund Reporting; Shareholder Services; Global Fund Platform Services; Data Service Delivery; Entitlements - income and corporate actions and Reconciliations.

The country employs a Global Operating Model to maximise efficiencies across times zones and supports a 22/5 operational capability.

The objectives for Malaysia are to enhance the scalability of our global operations, improve service quality via our 'centres of excellence' and to implement/leverage standard processes globally.

Region

APAC

Working Hour

9am - 6pm

What will you do?

  • Point of contact for servicing clients and interacting with the market and other providers
  • Govern overall service delivery to clients, drive improvement of service quality
  • Perform proactive servicing for a designated portfolio of dedicated product base
  • Fostering a client centric mindset throughout the teams
  • Document opportunities, prioritize and lead enhancements to Client Experience, thereby support client satisfaction objectives
  • Continuous improvement
  • Contributes to projects aimed at optimizing business performance (processes, equipment, information, systems, etc.)

Ethics, Compliance & CSR

  • Ensures the proper application of regulations in force and their operational within the Group.

  • Integrates the principles of the CACEIS Code of Conduct into its activities.

  • Ensures compliance with CACEIS policies, standards and procedures.

  • Implements appropriate measures to prevent, detect and deter corrupt practices corruption.

Others

  • Understand the business line's strategic objectives and decisions, and translate them into coordinated action plans.

  • Work as a team to understand strategic vision, its short- and long-term and adhere to it.

  • When faced with several options or questions, seek and/or obtain from other actors all the information needed to make effective, informed decisions based on the relevance of the issue and in compliance with the company's.

  • Take responsibility for the decision taken (personal commitment), defend it and/or convince others if necessary.

  • Propose and implement all necessary actions, within the framework of a project,
  • to manage the collective and/or individual impact of change (organization, processes, tools, etc.).

  • Encourage team members to take initiative, demonstrate independent thinking and innovation; create the conditions that will enable them to develop and implement new ideas (helping others to dare)
  • Keep abreast of developments of client, products & services, industry and market
  • Upselling and client retention

Supplementary Information

What's in it for you?

  • A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation
  • Leaders who support your development through coaching and managing opportunities
  • A world-class training program in financial services
  • A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded

Position location

Geographical area : Asia, Malaysia

City : Putrajaya

Remote work : unauthorized

Candidate criteria

Minimal education level : Bachelor Degree / BSc Degree or equivalent

Academic qualification / Speciality : An undergraduate or Master's degree in Accounting, Finance, or other Business related field.

Level of minimal experience : 6-10 years

Experience : Typically 3 - 5 years of related experience in Client Servicing experience with operational experience in the product.

Required skills :

  • Excellent communication (written and oral).

  • Strong attention to details and technicalities and excellent organizational skills.

  • Good interpersonal and multi-tasking skills.

  • Good knowledge about Fund/Trust Industry and Financial Markets in general.

  • Prior exposure to Operational Risk and the corresponding risk monitoring tools.

  • A sense of urgency to achieve excellent results.

  • Flexible, ability to cope with stress and pressure.

Technical skills required :

  • Good computer skills.

  • Technical skills and proficiency in MS Office applications including PPT, Excel, Word, and Outlook.

  • Prior exposure to client query management and monitoring tools
  • Operational experience in more than one product line

Languages : English

#J-18808-Ljbffr


Required Skill Profession

Sales



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your Client Support Potential: Insight & Career Growth Guide