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CLOUD & INFRASTRUCTURE OPERATIONS ANALYST Job Opening In Cyberjaya – Now Hiring Logicalis Asia Pacific


Job description

CLOUD & INFRASTRUCTURE OPERATIONS ANALYST

Join to apply for the CLOUD & INFRASTRUCTURE OPERATIONS ANALYST role at Logicalis Asia Pacific

CLOUD & INFRASTRUCTURE OPERATIONS ANALYST

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Join to apply for the CLOUD & INFRASTRUCTURE OPERATIONS ANALYST role at Logicalis Asia Pacific

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The Role
As a Cloud & Digital Workplace Analyst, you will provide first-line support for virtual servers and Microsoft Azure environments.

You will be responsible for performing daily operational tasks, monitoring systems, handling basic service requests, and performing routine changes across both cloud and on-prem infrastructure.

This includes basic support for VMware virtualization platforms, backup jobs, and networking components.

You will escalate complex issues as needed while gaining hands-on experience across hybrid IT environments.

This role is ideal for someone early in their IT infrastructure career looking to develop practical skills in cloud and infrastructure operations.

The Role
As a Cloud & Digital Workplace Analyst, you will provide first-line support for virtual servers and Microsoft Azure environments.

You will be responsible for performing daily operational tasks, monitoring systems, handling basic service requests, and performing routine changes across both cloud and on-prem infrastructure.

This includes basic support for VMware virtualization platforms, backup jobs, and networking components.

You will escalate complex issues as needed while gaining hands-on experience across hybrid IT environments.

This role is ideal for someone early in their IT infrastructure career looking to develop practical skills in cloud and infrastructure operations.
The Person
You are proactive, customer-focused, and eager to learn.

You possess a strong foundational understanding of server and Azure Technology and are comfortable following standard operating procedures.

You work well in a team environment and are committed to providing timely support and accurate documentation.
Accountabilities

  • Digital Workplace
Primarily related to on-prem server support, routine user/system operations, and hybrid infrastructure:
  • Monitor server environment health using tools like LogicMonitor.

  • Log and triage incidents and service requests.

  • Perform basic troubleshooting of server issues (e.g., CPU usage, Memory usage, Disk space, VM availability, backup status).

  • Handle common service requests (e.g., password resets, access requests).

  • Escalate complex or unresolved issues to Level 2 or Level 3 teams.

  • Support patching for Windows OS and backup (Commvault, Veeam, Avamar) verification tasks under guidance.

  • Follow change management processes for standard changes/emergency changes.

  • Maintain accurate ticket documentation and update knowledge base where needed.

  • Assist with daily reporting and shift handovers.

  • Public Cloud
Focused on Azure-specific monitoring, troubleshooting, and governance tasks:
  • Monitor Azure environment health using tools like Azure Monitor.

  • Perform basic troubleshooting of Azure issues (e.g., CPU usage, VM availability, backup status).

  • Handle cloud-specific service requests (e.g., resource tagging).

  • Support patching and backup verification tasks under guidance.

  • Follow change management processes for standard changes/emergency changes.

  • Maintain accurate ticket documentation and update knowledge base where needed.

  • Assist with daily reporting and shift handovers.
Your Experience
  • 0–2 years of experience in IT support or infrastructure roles.

  • Basic knowledge of Windows Server, Azure portal, and Active Directory.

  • Familiarity with ITSM tools and ticketing systems.

  • Understanding of patching, backups (Commvault, Veeam, Avamar), and system monitoring.

  • Willingness to learn scripting and automation (PowerShell/Azure CLI).

  • Good communication and customer service skills.

  • Relevant IT certifications (e.g., CompTIA, AZ-900, AZ-104, ITIL Foundation, VMware Certified Technical Associate (VCTA), VMware Certified Professional (VCP), Endpoint Administrator (MD-102), Microsoft 365 Certified Fundamentals (MS-900)) are a plus.
Benefits
As a valued member of ‘Logicalis Asia Pacific MSC ' you will enjoy several benefits, such as;
  • Supportive team environment: Confidential pulse checks tell us we are known for being Unselfish with knowledge, Flexible and Diverse and Give a shout-out and there will always be help
  • Pick your own adventure: Our people have moved from Helpdesk to Cloud-Engineering.

    Admin to Project/Program Management.

    Project Management to Product Development.

    If something interests you, we'll fund you to learn it, so you can become it!
  • Breadth of experience and purpose: People here can have an idea, make a plan, and see it through.

    Our people enjoy genuinely impacting change and controlling their professional success.

  • Flexible, modern, working arrangements: A hybrid working model that allows for a balance of productive remote working and in-person collaboration.
Do I need to meet all the requirements to apply?
No. Studies by several different sources have shown that, on average, men will apply for a job if they meet 60% of the requirements.

In contrast, women, non-binary, and neurodivergent people aim for closer to 90%! Please don’t let us miss out on everything you have to offer just because there is some upskilling to do.

We can teach the specifics of the job.

What we can’t teach is Character – ie Confidence, Capability, Curiosity.
About us:
We are Logicalis, Architects of Change.

We assist organizations in succeeding in a digital-first world by harnessing our collective technology expertise.

Our lifecycle services, including cloud, connectivity, collaboration, and security, optimize operations, reduce risk, and empower employees.

As a global tech service provider, we also deliver managed services to provide real-time visibility and insights across clients' digital ecosystems.

With 7000+ employees in 27 countries, we help 10,000+ clients globally create sustainable outcomes through technology.
For people living with disabilities or neurodiversity; adjustments and support will be made available to create a more comfortably aligned application process.

If you need any specific accommodations (tools, time, etc.), and feel comfortable disclosing this, please let us know and we’ll be glad to facilitate.

Seniority level

  • Seniority level

    Entry level

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Management and Manufacturing
  • Industries

    IT Services and IT Consulting

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Required Skill Profession

It & Technology


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Unlock Your CLOUD INFRASTRUCTURE Potential: Insight & Career Growth Guide


Real-time CLOUD INFRASTRUCTURE Jobs Trends (Graphical Representation)

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Are You Looking for CLOUD & INFRASTRUCTURE OPERATIONS ANALYST Job?

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Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Logicalis Asia Pacific adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Malaysia laws and regulations

What Is the Average Salary Range for CLOUD & INFRASTRUCTURE OPERATIONS ANALYST Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Cyberjaya. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for CLOUD & INFRASTRUCTURE OPERATIONS ANALYST?

Key qualifications for CLOUD & INFRASTRUCTURE OPERATIONS ANALYST typically include It & Technology and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for CLOUD & INFRASTRUCTURE OPERATIONS ANALYST?

To improve your chances of getting hired for CLOUD & INFRASTRUCTURE OPERATIONS ANALYST, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for CLOUD & INFRASTRUCTURE OPERATIONS ANALYST Job Success

Logicalis Asia Pacific interview tips for CLOUD & INFRASTRUCTURE OPERATIONS ANALYST

Here are some tips to help you prepare for and ace your CLOUD & INFRASTRUCTURE OPERATIONS ANALYST job interview:

Before the Interview:

Research: Learn about the Logicalis Asia Pacific's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your CLOUD & INFRASTRUCTURE OPERATIONS ANALYST interview at Logicalis Asia Pacific, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Logicalis Asia Pacific's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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