Contract Management Lead

Job description

As part of CESAME’s activities (Central Software Asset ManagEment) for the AXA Group, the Contract Manager, having the responsibilities of several contracts, is accountable for the contract execution and the referent for all contractual aspects.

He/she has to drive the following activities, in coordination with the License manager and the chargeback manager assigned to those contracts, but also Procurement, legal, finance and product owner teams :

·Identify all the elements of the contract to enforce our engagements and implement efficiently a standard process for the execution, including the contractual obligations of all parties, the evolution, the vendor governance and the financial risks (especially in regard to compliance)

·Anticipate legal and compliance risks

·Understand all contract mechanisms (contractual, financial, legal, licensing) to maximize the value of the contract for the benefit of the Group

·Supervise all the CESAME activities related to the contract, in relationship with all stakeholders (Group Procurement, clients in AXA entities, product owner, finance, team support in India etc.)

·Follow-up and communicate to the customers in the AXA Entities all key elements of the contract life having a financial and/or operational impact on the vendor relationship and on the Client usage

·Work with Product owner and account manager to promote Contracts under her/his responsibility

·Manage specific governance or contribute to procurement governance with the vendor and address all pending points if needed

·Support procurement team for preparing the scope of renewal and new principal deals to negotiate

DOMAINS OF RESPONSIBILITY

For the contracts he manages, the Contract Manager is responsible to manage “life of contract” which consists in :

Contract execution :

·Contract mapping : Identify all documents related to the “Contract” that will structure the relationship with the vendor (MLA, ULA, Appendix, etc.), document it and maintain it

·Identify & Analyze Financial & Legal Risks.

Set up a mitigation plan with Finance and legal teams.

Follow up.

Contribution to Budget instructions

·Complete Contract Prerequisites (install inventory tools, user registrations, Full Capacity, Virtualization, hard capping, etc.)

·Identify and manage Time Driven Commitments (Reports, Renewals, Declarations, Disclosures…) with the support of the team.

·Drive initiatives to optimize cost and maximize value of the contract by leveraging all contracts T&C.

Recommend to Procurement any legal and financial improvement..

·Manage scope variation (expansions / divestitures) and execution (services, products, entities)

Inventory and compliance management :

·Implement a strategy to inventory products in the contracts by leveraging existing tools and Flexera.

Liaise with CTO and CIO if needed

·Anticipate noncompliance risks with License manager.

Calculate the financial exposure for AXA Group.

Request mitigation plans to AXA entities or Product owner and follow-up.

·Address Audit Requests Proactively

·Work with Partnership Office and Account manager to promote and value contract under her/his responsibility

Governance :

·Ensure that roles and responsibilities of each stakeholder have been clarified for the global management of the contract (Clients, Group Procurement, etc.).

Clarify escalation process.

·Set up and lead the global governance with the vendor on the contract execution side, in partnership with Procurement

·Support and give strategic directions to Procurement team during contract negotiation (Contract negotiation is not under contract manager responsibility) and for contract evolution.

·Lead the CESAME Community Share vendor information and key contract information.

Ensure contribution of license manager to provide information

·Be the escalation point for operational issues encountered at local level with a vendor

·Accountable for all activities related to the contract.

Manages the activities of the license manager and the chargeback manager in the scope of the managed contracts.

KPI’s - Deliverables

·All contract documents mapped together.

Contract Summary template published and filled

·Contract Obligation and Risks Template published and filled.

Mitigation plan available

·Stakeholders management : RACI matrix for global contract management

·Governance meeting minutes / Fortnightly reports

·Communication plan executed

·Financial situation (balance sheet, cash collection) up to date

·AXA contracts signed and stored

·Compliance situation available – Financial exposure mitigated

·Track records of savings and cost avoidance

·Software Asset Management and more particularly Contract management skills, legal and financial awareness

·Knowledge of major vendors is a must (Oracle, IBM, VMWare) but also SaaS vendors (Salesforce, Genesys, Adobe) or cloud provider (Microsoft Azure or AWS).

·Leadership and management skills, able to evolve in a complex environment with multiple stakeholders (internal and external)

·Very good communication skills to contribute to CESAME community (AXA Entities over the world)

·Work in a team, build relationship with other team– Share to succeed

·Work in an International context – Speak fluently English

DIMENSIONS

·Group AXA global contracts.

·Relationships with customers in AXA Group, vendors, Group Procurement, etc.

·Can manage contracts portfolio up to 50 M€

As a world-leading insurance company, we act for human progress by protecting what matters.

With 153,000 employees in 54 countries working with 105 million customers, we’ve created a truly dynamic and vibrant community.

Inclusion and diversity link closely with our values, and together we’re nurturing a culture of
respect, for each other, for our customers and the communities around us.

Join AXA and you’ll feel like you belong, are included and can thrive.

You’ll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives.

This is your chance to build the tomorrow you want.

Know you can.

AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation.

We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.

We are present across 17 countries with committed, highly qualified teams.

We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.

At AXA Group Operations, we want to be recognized in three fields of action:

We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we’re committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.

Required Skill Profession

Operations Specialties Managers