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Urgent! Core & Cards Support Engineer, L2 Support Job Opening In Kuala Lumpur – Now Hiring Sperton Global AS

Core & Cards Support Engineer, L2 Support



Job description

Job Responsibilities:

  • Provide application support to various business users.

  • Attend to business queries and business requests promptly.

  • Follow through the business requests to a proper closure.

  • Work on timely resolution for reported incidents to meet service level targets.

    Incidents include failures & queries reported by business users and technical staff; event alerts automatically detected and reported by the event monitoring tool.

  • Perform root cause analysis to identify permanent solutions to prevent recurring incidents and minimize the impact of incidents that cannot be prevented.

  • Ensure all incidents and problems are proactively managed – prioritizing numerous issues of varying severity and escalating issues as appropriate to necessary teams and management.

  • Collaborate with the development team in identifying resolutions and transitioning releases into the production environment.

  • Adopt standard Incident and Problem Management workflows and processes, including timely ticket, defect, and incident logging, as well as proper change management processes and quality issue/impact emails.

  • Participate in DR/BCM activities or infrastructure-related upgrades.

  • Responsible for capacity management.

    Monitor & analyze current performance and capacity data and forecast the capacity required by the applications ahead.

  • Aside from day-to-day support duties, undertake other responsibilities such as management reporting & other centrally driven project initiatives as needed.

Job Requirements:

  • Familiar with AS400 system.

  • Familiar with RPG, COBOL language.

  • Experience with Silverlake banking system is a plus.

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Required Skill Profession

Engineering



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