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Urgent! Costomer Service (Engineer Assistant, Night Shift) Position in Kuala Lumpur - GSR TECHNOLOGY LIMITED

Costomer Service (Engineer Assistant, Night Shift)



Job description

In-house Technical Support for top hardware firm - experience with Costomer Service is preferred.

Who is JLC Group?

A Global Leader in Electronics Manufacturing Services
Serving 6.22 million+ customers across 180+ countries ;
Processing 14.5 million orders annually with 9 million circuit boards delivered ;
Operating 290-acre digital factories (≈272 football fields),
Supporting end-to-end hardware innovation via 24/7 online services .
Here, your work directly impacts global engineers, medical device innovators, and aerospace programs.

Company Links:

About This role

Position Overview:

We are seeking a dynamic Engineer Assistant with a passion for engineering to ensure exceptional customer service.

This position requires the candidate to be fluent in Mandarin and English and be able to work night shifts.

Key Responsibilities:

Handle customer inquiries via email and online platforms, providing technical support for electronics/mechanical products and managing end-to-end order processes.

Coordinate with internal teams (production, logistics, etc.) to ensure timely order delivery and resolve urgent issues.

Maintain client relationships, address post-sales complaints, and gather customer feedback to optimize service workflows.

Support team goals and adapt to day/night shifts.

Qualifications:

Education: Minimum qualification of Diploma (Candidates without relevant work experience need to have education background in fields of electronics/mechanical or ANY related to IT or design or science).

Knowledge about 3D printing or CNC would be a plus.

Skills: Excellent communication skills with a strong ability to solve problems and work effectively within a team.

Language Proficiency: Fluent in both written and spoken English and Mandarin to effectively communicate with Mandarin-speaking clients.

Fast learning ability, and passion for electronics/mechanical industries (preferred).

Why work in JLC Group?

Shifts: Day/Night Shifts.

Year-end bonus (1 month’s salary)

Night shift allowance (RM 70 per day), statutory social security, medical insurance, and career development training.

Career Growth: With a clear career track towards a management role.

Supportive Environment: Work with a team of professionals who are ready to guide and support you in your journey.

Computer and internet access provided.

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Required Skill Profession

It & Technology



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