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Urgent! Critical Facilities Manager ( Data Center in Petaling Jaya ) Job Opening In Petaling Jaya – Now Hiring CBRE Asia Pacific

Critical Facilities Manager ( Data Center in Petaling Jaya )



Job description

Overview

Critical Facilities Manager ( Data Center in Petaling Jaya ) – CBRE Asia Pacific

This role is based at a data center in Petaling Jaya and focuses on managing and developing the on-site Data Centre Critical Environment Operations team in a 24/7/365 operating environment, delivering contracted services with emphasis on uptime, quality, health and safety, and financial performance.

The role involves building a professional client relationship to create a positive customer experience and achieving performance levels that meet or exceed KPI and SLA requirements.

Responsibilities

  • To manage, motivate and develop the on-site Data Centre Critical Environment Operations team in a business critical 24/7/365 operating environment
  • To successfully deliver contracted services to the client on the agreed site(s), ensuring performance from an uptime, quality, health and safety and financial perspective
  • To manage and develop a professional relationship with the client locally to create a positive customer experience
  • To deliver a performance level which achieves and goes beyond the KPI’s and SLA’s set down in the contract with the client
  • Provide leadership, and ensure contractual commitments are met and exceeded
  • Ensure opportunities for strategic development of the contract are explored to deliver increased turnover and profitability, secure additional services and projects, and re-win contracts on re-tender
  • Manage OPEX & CAPEX budget for site and support in contract variation processes
  • Ensure the provision of healthy and safe working conditions and that health and safety policies and processes are implemented across teams and subcontractors
  • Ensure contracts are staffed by fully competent teams and that succession planning is in place
  • Ensure appropriate control systems are in place to meet statutory, policy and contractual commitments
  • Maintain a customer focus across operational activities and sustain effective relationships with key client contacts
  • Provide leadership, guidance, coaching and support to deliver best practice in training, assessment and recognition
  • Deliver effective business communication through management meetings, reporting and related publications
  • Support development and formalization of site operating procedures and regular reviews of site operations
  • Identify site improvements and process enhancements
  • Be available for 24/7 on-call to manage rectification of issues and emergencies
  • Attend and perform critical switching and isolation of services as required, including outside normal working hours
  • Ensure shift coverage to provide full site coverage
  • Mentor direct reports to deliver superior performance and provide ongoing training
  • Review of Preventative and Reactive Works programs & schedules
  • Ensure staff training to respond to critical situations and maintain training records
  • Adhere to preventative maintenance, lifecycle, asset management programs and related reporting
  • Apply Reporting, Escalation and Change Management procedures
  • Prepare risk assessments, work plans and procedures to mitigate disruption during maintenance or upgrades
  • Model CBRE culture and hold others accountable for standards
  • Comply with CBRE health and safety obligations and applicable CBRE processes
  • Work safely and ensure compliance with statutory regulations and standards
  • Maintain 100% adherence to agreed SLA’s and KPI’s; ensure subcontractors perform within agreed scopes and report regularly

Qualifications

Note: The description does not list explicit qualifications or experience requirements.

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Required Skill Profession

Management & Operations, It & Technology



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