Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: CRM Manager.
Malaysia Jobs Expertini

Urgent! CRM Manager Job Opening In Kuala Lumpur – Now Hiring PRISM+



Job description

We are seeking a superstar Regional CRM Manager who will be driving the growth of PRISM+ Malaysia & Australia by enhancing and optimizing customer relationship management funnels.

Being a high-growth electronics company, we are looking for a passionate self-starter to manage PRISM+ Malaysia & Australia marketing needs.

This experienced and entrepreneurial individual will help us oversee and lead the entire CRM strategy.

This driven person will also need to generate data-driven commercial insights and execute numerous tests with constant optimization.

The candidate will be considered a key member of PRISM+ overseas expansion team and will report to the Country Director of Malaysia & Australia.

Responsibilities of a Regional CRM Manager include:

  • Build CRM fundamentals like customer acquisition pop-ups, customer acquisition flow, customer nurture flow, abandoned checkout SMS, back-in-stock flow, etc.

  • Source and implement web push notification strategy including opt-in customization, weekly campaign setup, triggered campaigns like cart and browse abandonment, and welcome drip campaign.

  • Increase customer touchpoints for our PRISM+ care, aircon servicing, and air purifier filters subscription service via email.

  • New product communications across all available channels.

  • Marketplace broadcast strategy for different customer segments (Shopee/Lazada).

  • Multiple A/B test initiatives such as email design, email subject titles, product blocks, new customer acquisition giveaways, text vs graphic email, etc.

  • UGC/Review initiatives like product review SMS and SMS reminders, referral program, etc.

Minimum Requirements:

  • MUST be proficient in Klaviyo email tool (>2 years of experience).

  • Proficient in other CRM tools (>1 year of experience).

  • Proficient in Lazada/Shopee marketplace broadcast tool (>1 year of experience).

  • Bachelor’s Degree in Business and Marketing, or any relevant course of studies.

  • At least 3-4 years’ experience in digital marketing – preferably in a performance marketing agency or e-commerce company.

  • Successfully scaled and led result-driven marketing campaigns with clear management reporting metrics to measure success.

  • Thrives in dynamic, uncertain, and fast-moving environments; a hustler.

  • A strong passion to thoroughly understand performance advertisement growth metrics.

#J-18808-Ljbffr


Required Skill Profession

Management & Operations



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your CRM Manager Potential: Insight & Career Growth Guide