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Urgent! CS - Customer Service Associate (MENA Region) - Arabic Speaker | based in MY Job Opening In Kuala Lumpur – Now Hiring Zeal Group
Customer Service Associate (Arabic Speaker) based in Kuala Lumpur, Malaysia to handle DUBAI Clients and Customers.
About Zeal Group
Zeal Group is an award-winning FinTech organisation offering a variety of products.
Founded in 2017, we have grown to a team of 700+ employees across the globe.
Headquartered in London, UK, our offices and presence are spread across Europe, Asia, North & South Africa, Middle East and South America, with our Technology hub located in Cyprus and our Global Hub for Customer Service in Kuala Lumpur, Malaysia.
We are a product and people focused company who are passionate about growth, innovative technology, and collaboration.
Role
Our Customer Service department at Zeal Group are the supportive function that helps our clients with products/ services.
Ultimately they are here to fill in the gaps/ frictions within our product.
Our product is self-explanatory.
We would love for our client journey to become as smooth as possible, but as we are not entirely there yet so we are looking for a Customer Service Associate come onboard and bridge any gaps visible between our customers and products.
Our end goal is to have a seamless experience whilst continuously improving as the days go by.
We are looking to continuously exceed customer expectations
What you will be doing :
Perform tele-sales and outbound calling activities
Provide response to all customer enquiries (online chats, emails and calls) on timely and accurate manner.
Perform in accordance with key performance metrics and contribute as a strong team player by going the extra miles to assist one another.
Strong adherence to SOPs / manuals when performing daily tasks.
Escalate to team leader upon detection of gaps/ shortcomings on the existing processes.
Highlight top enquiries from customers and any common issues for the day.
Excel in daily tasks by keeping up to date on training and updates on changes to processes / systems / campaigns.
Pay attention to issues or concerns that require escalation to resolve which may indicate a larger underlying problem.
Manage customer’s expectation by escalating complex enquiries to Team Leader to explore win-win solutions for both customers and ZFX.
Attend and participate in daily huddle to understand key highlights on area of focus, new updates, what went well and learning points from previous day.
Responsible to provide good customer experience on every interaction with clients.
Embrace ZFX core values and embed these values into the day-to-day tasks when serving clients and dealing with internal stakeholders.
Requirements
Experience & Skills
Benefits
*NOTE : Successful candidates hired, will need to complete and pass the 3-weeks training before we submit for EP/Work Visa application.
*Candidate may need to leave the country during the EP processing before able to come in to Malaysia again.
Interview process :
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Unlock Your CS Customer Potential: Insight & Career Growth Guide
Real-time CS Customer Jobs Trends in Kuala Lumpur, Malaysia (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for CS Customer in Kuala Lumpur, Malaysia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 7101 jobs in Malaysia and 1293 jobs in Kuala Lumpur. This comprehensive analysis highlights market share and opportunities for professionals in CS Customer roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Zeal Group is currently hiring and seeking a CS Customer Service Associate (MENA Region) Arabic Speaker | based in MY to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: CS Customer Service Associate (MENA Region) Arabic Speaker | based in MY Jobs Kuala Lumpur.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Zeal Group adheres to the cultural norms as outlined by Expertini.
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Before the Interview:To prepare for your CS Customer Service Associate (MENA Region) Arabic Speaker | based in MY interview at Zeal Group, research the company, understand the job requirements, and practice common interview questions.
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