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Customer Concierge Executive (24/7 VIP Support) - October intake Position in Petaling Jaya - Bjak


Job description

About the Role

We are looking for a Customer Concierge Executive (24/7 VIP Support) to deliver premium, personalized assistance to our VIP customers.

You will be the key point of contact handling live WhatsApp chats and calls 24/7, ensuring high‑value clients receive fast, empathetic, and exceptional service at any hour.

This role suits individuals who take pride in providing top‑tier customer experiences, thrive in fast‑paced environments, and are comfortable working on a 24/7 rotational schedule.

Key Responsibilities

  • Provide real‑time support to VIP customers via WhatsApp, calls, and other communication channels, ensuring prompt and professional responses.

  • Handle inquiries, requests, and complaints with empathy, patience, and accuracy.

  • Maintain service excellence during 24/7 operations, including day, night, weekend, and public holiday shifts (rotational basis).

  • Proactively identify customer needs and follow through to ensure complete satisfaction.

  • Coordinate with internal teams (Product, Tech, Operations, Admin) to resolve customer issues quickly.

  • Record and track all customer interactions accurately in CRM systems for smooth shift handovers.

  • Uphold company standards by ensuring every VIP experience feels personalized and premium.

Requirements

  • Minimum Diploma qualification in any field (Degree is a plus point).

  • Proven experience in Customer Service, Concierge, or VIP Support, ideally within tech, e‑commerce, travel, or hospitality sectors.

  • Excellent communication skills in English and Bahasa Malaysia (Mandarin is a plus).

  • Willing and able to work on rotational 24/7 shifts, including nights, weekends, and public holidays.

  • Strong interpersonal, problem‑solving, and multitasking skills.

  • Tech‑savvy, adaptable, and comfortable using multiple digital platforms simultaneously.

  • A team player with a passion for delivering outstanding customer experiences.

What We Offer

  • Competitive base salary, shift allowance, and performance incentives.

  • Opportunity to work with high‑value clients in a fast‑scaling tech environment.

  • Career growth pathways in Customer Experience and Operations leadership.

  • Supportive, collaborative team culture that values excellence and empathy.

#J-18808-Ljbffr

Required Skill Profession

Management & Operations


  • Job Details

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Unlock Your Customer Concierge Potential: Insight & Career Growth Guide


Real-time Customer Concierge Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Concierge in Petaling Jaya, Malaysia, highlighting market share and opportunities for professionals in Customer Concierge roles.

7568 Jobs in Malaysia
7568
861 Jobs in Petaling Jaya
861
Download Customer Concierge Jobs Trends in Petaling Jaya and Malaysia

Are You Looking for Customer Concierge Executive (24/7 VIP Support) October intake Job?

Great news! is currently hiring and seeking a Customer Concierge Executive (24/7 VIP Support) October intake to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Bjak adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Malaysia laws and regulations

What Is the Average Salary Range for Customer Concierge Executive (24/7 VIP Support) October intake Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Petaling Jaya. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Concierge Executive (24/7 VIP Support) October intake?

Key qualifications for Customer Concierge Executive (24/7 VIP Support) October intake typically include Management & Operations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Customer Concierge Executive (24/7 VIP Support) October intake?

To improve your chances of getting hired for Customer Concierge Executive (24/7 VIP Support) October intake, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Customer Concierge Executive (24/7 VIP Support) October intake Job Success

Bjak interview tips for Customer Concierge Executive (24/7 VIP Support)   October intake

Here are some tips to help you prepare for and ace your Customer Concierge Executive (24/7 VIP Support) October intake job interview:

Before the Interview:

Research: Learn about the Bjak's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Concierge Executive (24/7 VIP Support) October intake interview at Bjak, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Bjak's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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Setting up job alerts for Customer Concierge Executive (24/7 VIP Support) October intake is easy with Malaysia Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!