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Customer Experience Executive (Customer Service) - remote/WFH Position in Kota Kinabalu - Ksisters


Job description

Overview

Ksisters is a K-Beauty, lifestyle, fashion company based in Singapore, seeking an independent, proactive, and fast learner.

This role requires staying closely connected with the Singapore team to handle customer inquiries, ensure satisfaction, and oversee smooth operations in customers inquiries.

The ideal candidate will thrive in a flexible work environment while maintaining clear communication and strong collaboration with the team to drive success and deliver exceptional customer experiences.

Responsibilities

  • Attend to customers' enquiries through phone call, email, social media platforms
  • Familiar with Zendesk, Shopify, TikTok and Shopee is a big plus
  • Follow-up on all customer requests to ensure the brand provides the highest level of customer service
  • Assist customers with after-sales service issues e.g. handle sales orders and exchanges/returns by collaborating with other departments, manage customer's complaints and initiate service recovery
  • Assist customers on Shopify custom orders
  • Provide customer service insights to the Ksisters team (customer suggestions/feedback, product restock)
  • Liaise with courier partners to ensure smooth delivery
  • Liaise with stockists or partners on product delivery
  • Handle any other ad hoc duties as designated

Requirements

  • Attend to customers' enquiries through phone, email, social media platforms
  • Familiar with Zendesk, Shopify, TikTok and Shopee is a big plus
  • Follow-up on customer requests to deliver high-level service
  • Assist customers with after-sales service issues including orders, exchanges/returns, and service recovery
  • Assist customers with Shopify custom orders
  • Provide customer service insights to the team
  • Liaise with courier partners and stockists
  • Willing to perform other duties as required

Seniority level

  • Associate

Employment type

  • Full-time

Job function

  • Customer Service

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Required Skill Profession

Management & Operations


  • Job Details

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Unlock Your Customer Experience Potential: Insight & Career Growth Guide


Real-time Customer Experience Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Experience in Kota Kinabalu, Malaysia, highlighting market share and opportunities for professionals in Customer Experience roles.

7575 Jobs in Malaysia
7575
205 Jobs in Kota Kinabalu
205
Download Customer Experience Jobs Trends in Kota Kinabalu and Malaysia

Are You Looking for Customer Experience Executive (Customer Service) remote/WFH Job?

Great news! is currently hiring and seeking a Customer Experience Executive (Customer Service) remote/WFH to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Ksisters adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Malaysia laws and regulations

What Is the Average Salary Range for Customer Experience Executive (Customer Service) remote/WFH Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Kota Kinabalu. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Experience Executive (Customer Service) remote/WFH?

Key qualifications for Customer Experience Executive (Customer Service) remote/WFH typically include Management & Operations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Customer Experience Executive (Customer Service) remote/WFH?

To improve your chances of getting hired for Customer Experience Executive (Customer Service) remote/WFH, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Customer Experience Executive (Customer Service) remote/WFH Job Success

Ksisters interview tips for Customer Experience Executive (Customer Service)   remote/WFH

Here are some tips to help you prepare for and ace your Customer Experience Executive (Customer Service) remote/WFH job interview:

Before the Interview:

Research: Learn about the Ksisters's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Experience Executive (Customer Service) remote/WFH interview at Ksisters, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Ksisters's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Customer Experience Executive (Customer Service) remote/WFH Positions

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