Urgent! Customer Service Administrator Job Opening In Kuala Lumpur – Now Hiring Flintex Consulting Pte Ltd
POSITION SUMMARY : To service and co-ordinate all order related activities to meet the requirements of the customers.
JOB RESPONSIBILITIES: 1.
Act as the primary customer interface for order management and responsible for processing customer orders and order changes to achieve timely response and delivery to the customers.
2.
Handle sample requests.
3.
Manage customer stocking programs (VMI and Demand Pull) to position sufficient inventory to service the customers schedules and at the same time control inventory to an optimum level.
4.
Co-ordinate with 3rd Party service provider on shipments and delivery to the customers.
5.
Update delivery commitment into Customer website for new orders, reschedules and forecast confirmation.
6.
Involve in the implementation of any customer related program initiatives.
7.
Co-ordinate customer returns and rework and process the necessary documentation such as RMA and Credit/Debit notes.
8.
Maximize monthly billings to meet the sales target through meeting the delivery commitments and the Customers request dates.
9.
Forecast Planning 10.
Coordinate with project leaders and factory planners on work prioritization according to delivery schedules 11.
Plan, control and coordinate with factory planners on material deliveries to avoid building up of high stock inventory especially for end of life parts 12.
Handle other ad-hoc projects as assigned by Manager.
13.
Liaise with Manufacturing Units and Material Planners on order acknowledgements and schedule changes.
14.
Co-ordinate delivery with Logistics.
15.
Liaise with Finance Dept for any account receivable discrepancies.
16.
Liaise with IS for customer requirements such as barcoding and EDI.
JOB REQUIREMENTS: 1.
Possess a Bachelor's Degree in Business Studies/Administration/Management or equivalent.
2.
3 5 years working experience in a customer service and planning function, preferably in the Electronics Industry.
3.
Familiar with MRP/ERP planning system preferably with MFG/Pro application.
4.
Knowledge of Microsoft Excel and Words application.
5.
Good interpersonal, communication and analytical skills.
6.
Ability to work under pressure and adaptable to change.
7.
Strong leadership and initiative.
Mon to Fri: 8am to 5:45pm
degree / diploma
1-3 years
Customer Service Administrator
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Service in Kuala Lumpur, Malaysia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 3939 jobs in Malaysia and 1579 jobs in Kuala Lumpur. This comprehensive analysis highlights market share and opportunities for professionals in Customer Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Flintex Consulting Pte Ltd is currently hiring and seeking a Customer Service Administrator to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Flintex Consulting Pte Ltd adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Service Administrator Jobs Malaysia varies, but the pay scale is rated "Standard" in Kuala Lumpur. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Service Administrator typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Customer Service Administrator interview at Flintex Consulting Pte Ltd, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Flintex Consulting Pte Ltd's products or services and be prepared to discuss how you can contribute to their success.
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