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Customer Service Assistant Manager Job Opening In Shah Alam – Now Hiring Tiong Nam Logistics Holdings Berhad


Job description

Job Responsibilities

  • Build and maintain strong relationships with customers by providing excellent service, resolving inquiries/complaints, and ensuring continuous business support.

  • Manage client accounts, including credit control, payment collection, and resolving billing or payment-related issues to ensure healthy account status.

  • Drive business growth by securing new accounts through canvassing, referrals, and effective lead follow-up, while supporting marketing and cross-departmental initiatives.

  • Coordinate with internal departments and branches to ensure smooth shipment operations, handle customer requirements/feedback, and prepare accurate proposals and quotations.

  • Lead and support the customer service team, provide feedback on product and process improvements, and assist superiors with ad-hoc tasks.

Job Qualifications

  • Candidate must possess at least a Diploma or Degree in Business Administrative / Marketing or any field that is equivalent.

  • Proficiency in MS Office applications, especially MS Excel (Pivot Tables) or MS Access, with the ability to generate reports and handle large datasets.

  • Strong analytical skills with attention to detail, excellent problem-solving skills, practical thinking, and effective decision-making abilities.

  • Strong interpersonal and communication skills with the ability to navigate and manage complex operational issues under pressure.

Job Benefits

  • Competitive salary with performance-based.

  • Opportunities for career advancement within a leading logistics group
  • Exposure to regional operations and diverse customer portfolios
  • Supportive and collaborative work environment
  • Continuous learning and professional development programs

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Required Skill Profession

Other


  • Job Details

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Unlock Your Customer Service Potential: Insight & Career Growth Guide


Real-time Customer Service Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Service in Shah Alam, Malaysia, highlighting market share and opportunities for professionals in Customer Service roles.

8688 Jobs in Malaysia
8688
308 Jobs in Shah Alam
308
Download Customer Service Jobs Trends in Shah Alam and Malaysia

Are You Looking for Customer Service Assistant Manager Job?

Great news! is currently hiring and seeking a Customer Service Assistant Manager to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Tiong Nam Logistics Holdings Berhad adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Malaysia laws and regulations

What Is the Average Salary Range for Customer Service Assistant Manager Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Shah Alam. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Service Assistant Manager?

Key qualifications for Customer Service Assistant Manager typically include Other and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Customer Service Assistant Manager?

To improve your chances of getting hired for Customer Service Assistant Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Customer Service Assistant Manager Job Success

Tiong Nam Logistics Holdings Berhad interview tips for Customer Service Assistant Manager

Here are some tips to help you prepare for and ace your Customer Service Assistant Manager job interview:

Before the Interview:

Research: Learn about the Tiong Nam Logistics Holdings Berhad's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Service Assistant Manager interview at Tiong Nam Logistics Holdings Berhad, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Tiong Nam Logistics Holdings Berhad's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Customer Service Assistant Manager Positions

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