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Urgent! CUSTOMER SERVICE EXECUTIVE Job Opening In Petaling Jaya – Now Hiring Bison Consolidated Berhad

CUSTOMER SERVICE EXECUTIVE



Job description

Overview

Role: CUSTOMER SERVICE EXECUTIVE at Bison Consolidated Berhad

Location: Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Note: This description consolidates the original content into a clean, job-focused format while retaining the responsibilities and qualifications.

Duties & Responsibilities

  • Continually keeping track and understanding the latest company policies, SOPs, services and on-going promotions inside and out.

  • Monitor and communicate with customers through various social channels (Emails, Facebook, Instagram, etc.) to get the latest customers’ feedback.

  • Respond to the feedback within the stipulated time frame given by the management.

  • Maintain a positive, empathetic and professional attitude toward customers while coordinating information closely between relevant internal departments and customers within the allowed time.

  • Compile the monthly customer careline report for management report/audit.

  • Keep records of customer interactions, comments and feedback.

Job Requirements

  • Diploma in any field.

    Preferably diploma/degree in Retailing, customer relation, public relation, etc.

  • Fast and proactive response attitude towards feedbacks and enquiries received.

  • Experience in retail operations, customer service, helpdesk.

    Knowledge in F&B handling, e-commerce services.

Spoken Language: Malay, English, Mandarin

Written Language: Malay, English, Mandarin

Seniority level

  • Entry level

Employment type

  • Full-time

Job function

  • Other

Industries

  • Retail

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Required Skill Profession

Management & Operations



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