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Urgent! Customer Service Executive Job Opening In Shah Alam – Now Hiring Atlas Copco
.fit_to_content{width:%;height:auto}Customer Service Executive
We are hiring Customer Service Executive to join our team in Shah Alam.
About the role:
Customer Service
• To provide exclusive service to customers based on their requirement before, during and after a purchase.
• Serves customers by providing product and service information and resolving product and service problems
Order Management
• C4C order processing of sales to customers in Malaysia and Singapore.
• Support company customer service management.
Communicate demand changes in advance to support business in service.
• Co-ordinate with Sales Personnel /Business Line Managers and Credit Control on credit checks
• Attend to resellers / customers or any internal enquiries on related customer service matters.
• Timely C4C order processing and limiting delays in booking line with The Way We Do Things
• Improve and standardize order processing procedures.
• Support customer care function by providing proactive Sales Process Management or solution development
Operational Excellence Index (OEI)
• Maintain master data of Customer Quality Dashboard in SA
• Work closely with sales personnel in continuous maintenance of updated customer information
Relationship Management
• Customer retention, assuring quality products, giving timely information, resolving product issues, helping customers find what they need, offering good after-sales service and delivering promise of commitment.
• Improve Customer experience management by increasing respond rate.
• To capture mindshare, to make our presence felt by customer
Product Improvement
• Register complaints and give a thought on the registered complaint and then pass on to the desired department with suggestions for improvements.
Follow-up complaints entirely until closure
Lead Generation
• Persuade customers about the worth and benefits of a specified product or service.
Team Building
• Maintaining good team building and form a link between customers and other departments in a business.
Pass on the details, comments, and suggestions of customers to the respective departments.
This correlation requires maintaining work relationships within the company and promoting teamwork
Reporting
• Generate weekly report for order delivery status and back orders, monthly report for closing and yearly report for relationship management analysis.
We encourage you to apply even if you don't meet every single requirement.
We value diverse experiences and perspectives and are excited to see what you bring to the role.
Experience Requirements:
• At least 5 years working experience in business organization (sales, marketing, customer service or logistics)
Knowledge:
• Proficient in MS Excel, knowledge of ERP (SAP) is essential.
• Good PC literate knowledge, business intellectual tools, for example PowerBI/Automate will be a plus.
• Proficient reading, speaking, written in English/Malay.
• Candidate must have knowledge in Incoterms and Trade Compliance
Educational Requirement
• Possess at least Degree in Business Administration / Logistics / Supply Chain or equivalent
Personality Requirements:
• Possess proactive problem-solving skills, customer orientated, multi-tasking, meticulous, proactive planning, resolving conflicts, analyzing information and able to work independently.
• Knowledge of customer services ethics, principles and procedures
• Proficiency in administrative and documentation procedures
On-Site
This role requires you to work on-site at our office in Shah Alam, Malaysia.
You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.
Talent Acquisition Jean Yin Chia
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Unlock Your Customer Service Potential: Insight & Career Growth Guide
Real-time Customer Service Jobs Trends in Shah Alam, Malaysia (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Service in Shah Alam, Malaysia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 8691 jobs in Malaysia and 308 jobs in Shah Alam. This comprehensive analysis highlights market share and opportunities for professionals in Customer Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Atlas Copco is currently hiring and seeking a Customer Service Executive to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Service Executive Jobs Shah Alam.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Atlas Copco adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Service Executive Jobs Malaysia varies, but the pay scale is rated "Standard" in Shah Alam. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Service Executive typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Customer Service Executive, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Service Executive interview at Atlas Copco, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Atlas Copco's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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