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Urgent! Customer Service - Japanese Speaker Position in Kuala Lumpur - MindPec Solutions

Customer Service Japanese Speaker



Job description

Customer Service Executive – Japanese Speaker

Mode: Work from Office

Role Summary:

We are seeking a Japanese-speaking Customer Service Executive to join Sunway.

The role involves handling customer inquiries, providing support in Japanese, and ensuring high-quality service delivery.

Requirements:

  • Proficiency in Japanese and English (spoken and written).

  • Strong communication, problem-solving, and interpersonal skills.

Your Mission:

  • Build trust by understanding the unique needs of our customers and resolving every situation with a wow factor.

  • Manage and prioritize multiple concerns simultaneously, including communication via phone, email, and live chat.

  • Process webshop orders/exchanges/returns/warranty claims in Salesforce/Microsoft Dynamics.

  • Advise our customers as to which On product(s) is the best for them.

  • Respond to all inquiries within 24 hours while identifying any escalated unresolved issues.

  • Communicate with our third-party warehouse and shipping partner daily regarding orders, returns, and any order discrepancies.

  • Lead and participate in special projects as needed to improve team function and increase our wow factor.

  • Other duties as needed.

Your Story:

  • Experience in customer support roles, preferably with experience providing customer support via phone, email, chat, and social media.

  • Great attention to detail.

  • Effective communication across all levels and functions.

  • Always keeping the customer needs front of mind and a passion for creative solutions.

  • Excellent interpersonal skills with a focus on relationship building, listening, and questioning skills.

  • Excellent written and oral communications skills.

  • Always thinking of ways to improve the customer experience with a sense of urgency to deliver the wow.

Seniority level

  • Entry level

Employment type

  • Full-time

Job function

  • Marketing, Public Relations, and Writing/Editing

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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.

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Required Skill Profession

Management & Operations



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