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Customer Service Operations Associate Job Opening In George Town – Now Hiring Keysight Technologies


Job description

Overview


Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization.

Our ~15, employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over countries.

Learn more about what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions.

We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

This role would be a contract position with possibility of conversion upon management discretion.


Responsibilities


The Customer Master Data Team is responsible for managing the life cycle and quality of Worldwide Keysight Customer and Partner Data in Keysight systems, which presents an accurate global view of our customers we do business with and their company structures.

The team ensures that Keysight can derive legal compliance, effective risk management and operational efficiency from the customer database through systematic data stewardship.

The Customer Master Data Team holds the ownership for customer data standards for all Keysight customers and partners worldwide across business.

  • Responsible for maintaining Customer Data in Oracle.

    Single entry point for customer creation and maintenance request in MDM, Oracle, andSalesforce.
  • Answer to requests/queries coming through the CMD RMT Tool/email from Keysight businesses while respecting Service Level Agreement (SLA).
  • Ensure consistent data formatting and comply with regional/local regulations together with Keysight requirement.
  • Perform User registration for Keysight Direct Online Store.
  • Liaise with CSR / Contact Centers / Field Engineers / External Distributors / Credit in order to confirm reliability / validation of Customer Data.
  • Lead and/or participate in CMD internal projects and/or WW/Regional projects.

  • Qualifications


  • Bachelors or Master Degree or University Degree or equivalent.
  • Prior experience is an added advantage but fresh graduate without experience is welcome to apply.
  • The person will be part of WW team supporting users globally
  • The candidate will be working on the below working hours.Tuesday to Saturday and starts at 5.30am till 2.30pm Penang time.
  • Language requirements: English.

    Mandarin or any additional foreign language as added advantage.
  • Computer literate, good understanding of MS Office applications, Knowledge of MDM, Oracle, SalesForce or programming languages such as Python would be desirable.
  • Having experience managing customer data in MDM, Oracle, and/or SalesForce will be an added advantage.
  • Successful candidates should be detail oriented with a demonstrated commitment to quality and time flexibility.
  • Demonstrated capacity to work in teams and with potential to take extra responsibilities like lead small projects and decision taking.
  • Good communication skills and able to deal with customers in a professional way.
  • Careers Privacy Statement

    ***Keysight is an Equal Opportunity Employer.***

    Required Skill Profession

    Information And Record Clerks


    • Job Details

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    Unlock Your Customer Service Potential: Insight & Career Growth Guide


    Real-time Customer Service Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Service in George Town, Malaysia, highlighting market share and opportunities for professionals in Customer Service roles.

    8691 Jobs in Malaysia
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    Are You Looking for Customer Service Operations Associate Job?

    Great news! is currently hiring and seeking a Customer Service Operations Associate to join their team. Feel free to download the job details.

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Keysight Technologies adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Malaysia laws and regulations

    What Is the Average Salary Range for Customer Service Operations Associate Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in George Town. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Customer Service Operations Associate?

    Key qualifications for Customer Service Operations Associate typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    Interview Tips for Customer Service Operations Associate Job Success

    Keysight Technologies interview tips for Customer Service Operations Associate

    Here are some tips to help you prepare for and ace your Customer Service Operations Associate job interview:

    Before the Interview:

    Research: Learn about the Keysight Technologies's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

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    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

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    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Customer Service Operations Associate interview at Keysight Technologies, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Keysight Technologies's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

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