Urgent! Customer Service Representative - Korea... -Petaling Jaya | Full Time Job Opening In Petaling Jaya – Now Hiring Teleperformance SA
The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.
The CSS will be the primary contact for customers using the client’s website shopping channel.
The CSS lives the values of our client which are: -1.
Responsibility : The CSS represents the client and is the face of the brand to the outside world.2. Quality and a Passion for Excellence : We always want to shoot for the best possible result.
The CSS is expected to project a professional company image through various communication channels.
Education background: • Bachelor’s Degree or at least Diploma or equivalent in any discipline.• Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension)
Work experience: • Minimum of 6 months work experience in customer support in any industry.• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field• Call centre experience is not a ‘must’ but would be a distinct advantage.
Required Interpersonal Skills: • Customer Service orientation• Customer Results/Solutions focussed• Customer Expectations Management• Active Listening Skills• Ability to handle queries and objections in a professional manner• Passionate about communication and interacting with people is key to success in this role• Able to receive continuous feedback and work in a fast-paced working environment• Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement• Emotional intelligence and ability to stay calm when customers are stressed or annoyed• Good reasoning and analytical skills• Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations
• Must be able to speak, read and write the required language to support
Technical Skills: • Minimum typing speed of 40wpm with a 90% accuracy score.• Computer literate and fully conversant in Microsoft Windows and Microsoft Office
(May perform other duties as requested that may not be specifically addressed in this document)
Overview of CSS Role:
• CSS represents the brand, the culture, and the values of the client• Your attitude and how you behave will determine how our client is perceived by its customers• It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times• Customer concerns must be handled positively and professionally• Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers
Responsibilities and Accountabilities • Support customers to place online orders with the client• Provide timely support to customers through available communication channels (inbound phone calls and email)• Process payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times• Proactively support customers to mitigate the risk of damage to the client’s brand and customer loyalty• Identify and escalate priority issues through appropriate channels as and when necessary• Work harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience• Maintain and improves quality of service by sharing suggestions and recommendations• Keep job knowledge and skills up to date by attending training and continuously learning• Meet all key performance indicators set by the company and client• Adhere to the policies and procedures set by the company and client
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Unlock Your Customer Service Potential: Insight & Career Growth Guide
Real-time Customer Service Jobs Trends in Petaling Jaya, Malaysia (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Service in Petaling Jaya, Malaysia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 8688 jobs in Malaysia and 1017 jobs in Petaling Jaya. This comprehensive analysis highlights market share and opportunities for professionals in Customer Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Teleperformance SA is currently hiring and seeking a Customer Service Representative Korea... Petaling Jaya | Full Time to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Service Representative Korea... Petaling Jaya | Full Time Jobs Petaling Jaya.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Teleperformance SA adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Service Representative Korea... Petaling Jaya | Full Time Jobs Malaysia varies, but the pay scale is rated "Standard" in Petaling Jaya. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Service Representative Korea... Petaling Jaya | Full Time typically include Management & Operations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Customer Service Representative Korea... Petaling Jaya | Full Time interview at Teleperformance SA, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Teleperformance SA's products or services and be prepared to discuss how you can contribute to their success.
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