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Customer Service Representative (Mandarin Speaker)| Fresh grad welcome Job Opening In Shah Alam – Now Hiring Career Horizons


Job description

Company Overview

Our client is a leading integrated logistics service provider, offering comprehensive end-to-end solutions across freight forwarding, supply chain management, warehousing, terminal operations, and express services.

With a robust presence in major international trade hubs, the company has established a strong network across over 60 countries and regions.

Responsibilities

  • To be responsible for customer service functions in all modes of transportations;
  • To work closely with Sales to handle customers operational requirements;
  • To assist customers with shipment requirements in terms of booking shipment with slot owners/ocean carrier/co loader/truckers, etc.;
  • To follow-up and monitor the process of shipments milestones;
  • To ensure all emails are answered within the same day or within 24 hours;
  • To be responsible for data entry and data updating in the operating system;
  • To update AP/AR and to provide vendors’ billing/invoices to Accounts Department for payment processes;
  • To ensure mandatory documentations are files in the respective job with reference to the quotations;
  • To meet KPI time frame for escalations to the next tier levels for unresolved issues;
  • To monitor and ensure meeting departmental and individual KPIs;
  • To handle customers enquiries promptly and resolve the issue in a timely manner;
  • To maintain and to expand customers relationship to ensure high customer satisfaction level at all times;
  • To maintain and to expand vendors relationships to ensure good vendors’ support to Sinotrans at all times;
  • To ensure the execution and enforcement of ISO 9001 policies, participate in internal and external audits;
  • Any other task as assigned from time to time.

Requirements

  • Candidate shall have a minimum of 2 years of related working experience
  • Experience involving in custom declaration role (especially in automotive industry) will be added advantage.

  • Candidate who hold a KEK certificate will be an added advantage.

  • Candidate should possess at least Diploma or Bachelor/Degree in Logistics/Supply Chain Management or equivalent;
  • Must be able to communicate effectively in Mandarin, English and Bahasa Melayu.

    (Proficiency in Mandarin is mandatory as role required to deal with mandarin speaking clients/teams)
  • Good interpersonal & communication skill;
  • Fresh graduate is encouraged to apply, training will be provided.

#J-18808-Ljbffr

Required Skill Profession

Management & Operations


  • Job Details

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Unlock Your Customer Service Potential: Insight & Career Growth Guide


Real-time Customer Service Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Service in Shah Alam, Malaysia, highlighting market share and opportunities for professionals in Customer Service roles.

8691 Jobs in Malaysia
8691
308 Jobs in Shah Alam
308
Download Customer Service Jobs Trends in Shah Alam and Malaysia

Are You Looking for Customer Service Representative (Mandarin Speaker)| Fresh grad welcome Job?

Great news! is currently hiring and seeking a Customer Service Representative (Mandarin Speaker)| Fresh grad welcome to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Career Horizons adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Malaysia laws and regulations

What Is the Average Salary Range for Customer Service Representative (Mandarin Speaker)| Fresh grad welcome Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Shah Alam. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Key qualifications for Customer Service Representative (Mandarin Speaker)| Fresh grad welcome typically include Management & Operations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Customer Service Representative (Mandarin Speaker)| Fresh grad welcome Job Success

Career Horizons interview tips for Customer Service Representative (Mandarin Speaker)| Fresh grad welcome

Here are some tips to help you prepare for and ace your Customer Service Representative (Mandarin Speaker)| Fresh grad welcome job interview:

Before the Interview:

Research: Learn about the Career Horizons's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

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Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

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Follow Up: Send a thank-you email to the interviewer within 24 hours.

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Final Thought:

To prepare for your Customer Service Representative (Mandarin Speaker)| Fresh grad welcome interview at Career Horizons, research the company, understand the job requirements, and practice common interview questions.

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