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Urgent! Customer Service Job Opening In Shah Alam – Now Hiring Tech Harvest Capital



Job description

A Customer Service Representative is responsible for maintaining solid customer relationships by handling queries and concerns promptly and professionally as well as providing customers with day-to-day technical support via email, instant messaging service and telephone.

Responsibilities and Accountabilities

  • Respond with speed to customer enquiries, and handle and resolve customer complaints.

  • Manage customer interactions on the company's social media platforms.

  • Provide training to customers when necessary.

  • Obtain and evaluate all relevant information to handle product and service enquiries.

  • Update and upkeep clients' profiles and databases.

  • Sort client data to track target customers and initiate a marketing approach to potential clients.

  • Explore efficient alternatives to improve Company's database system.

  • Identify and provide feedback from customers for continuous improvement
  • Provide a commercial approach to the customer with outstanding capability to present promotions and brand information that aims at conversions and brand turnover.

  • Escalate critical issues swiftly and accurately to your superior
  • Assist the company and management in other related areas when required or requested
  • Train and assist other members of the Customer Support Team when required or requested

What are the skills required?

  • Minimum (1) one year of similar experience in the field.

  • Flexible and quick learner, able to adapt to continuously evolving customer needs and product updates.

  • Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.

  • Ability to effectively communicate, both written and verbally.

What are the benefits you are looking for?

  • Enjoy work-life balance (5 days a week)
  • Attractive remuneration and compensation package will be commensurate with experience and qualifications.

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Required Skill Profession

Management & Operations



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