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Urgent! Customer Service Specialist (German Market) Job Opening In Seremban – Now Hiring DAS Umbrella

Customer Service Specialist (German Market)



Job description

Overview

We are seeking a dedicated and skilled (Fully Remote) Customer Service Specialist to join our growing team.

This is a full-time, remote position that involves handling customer inquiries from Germany, with working hours tailored to Central European time zone.

Days Fixed: Monday to Saturday (Germany Market)

Salary: MYR 3,500 - MYR 4,200 per month

Responsibilities

  • Respond promptly and professionally to customer inquiries via the Trengo platform, which consolidates all our social media and email channels.

  • Provide accurate product information and resolve customer concerns efficiently and empathetically.

  • Coordinate with our logistics and operations teams to address and resolve customer feedback and delivery issues.

  • Exercise sound judgment and make certain pre-approved decisions independently to enhance the customer experience.

  • Ensure a high level of customer satisfaction through a friendly, solution-oriented approach.

  • Always clarify and escalate issues to Reporting Manager on things you are unsure of or beyond your capabilities

Qualifications

  • Proven customer support experience or experience as a client service representative
  • Strong written communication skills in English (German language proficiency is a must for the Germany market).

  • Excellent problem-solving abilities and attention to detail, ability to analyze situations and offer solutions calmly and efficiently
  • A friendly, customer-first mindset with the ability to remain calm under pressure.

  • Self-motivated and able to work independently within the assigned time zone.

  • Prior experience with customer service platforms (e.g., Trengo, Zendesk, or similar) is preferred.

Skills

  • Strong communication skills – clear, empathetic, and effective with both verbal and written communication
  • Patience and emotional intelligence – especially when handling difficult or upset customers
  • Time management and multitasking – managing multiple customer queries or systems at once
  • Teamwork and collaboration – able to work in sync with colleagues and other departments
  • Adaptability – able to adjust to new tools, updates, or company policies quickly

Preferred Traits

  • Positive attitude and a customer-first mindset
  • Willingness to learn and take feedback
  • Strong attention to detail
  • Integrity and professionalism

If you're passionate about providing excellent customer service and want to be part of a dynamic, remote-first team, we’d love to hear from you!

Employment details

  • Seniority level: Associate
  • Employment type: Full-time
  • Job function: Customer Service, Administrative, and General Business
  • Industries: Internet Marketplace Platforms, Retail, and Retail Furniture and Home Furnishings

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Required Skill Profession

Management & Operations



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