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Urgent! customer service support Job Opening In Kuala Lumpur – Now Hiring RecruitFirst

customer service support



Job description

Overview

Who you'll be working for

The Malaysian division of the global professional services company

What requirements you'll need to be eligible

  • With 1 - 3 years of Customer Service experience in insurance or financial industry.

  • Good knowledge Healthcare and medical insurance product.

  • Good communication skills and professional telephone manner.

  • Strong command in English, Mandarin and Cantonese.
  • What you'll be doing on the job

  • Handle enquiries through phone calls (inbound and outbound) & Live chat.


  • Make appropriate recommendations to meet customers’ expectation.


  • Collaborate with Managers and allocate adequate resources and support to achieve the service target, including both service quality and service level.


  • Prepare on the rostering to ensure effective resource allocation throughout the month.


  • Provide guidance and support to facilitate team members in service delivery and daily operations, resolve complex member enquiries and handle complaints escalated from team members.

  • Required Skill Profession

    Information And Record Clerks



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