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Malaysia Jobs Expertini

Urgent! Customer Service Team Lead (Mandarin speaker) Job Opening In Subang Jaya – Now Hiring DevloiT

Customer Service Team Lead (Mandarin speaker)



Job description

Recruiter at Devloit

Hiring for APAC Region: Malaysia, Chinese, Indonesia, Thailand, Vietnamese, Korean, Japanese.

You can share your resume.

Working Hours: 1:30 PM – 10:30 PM

Work Days: Sunday to Thursday (Off days: Friday & Saturday)

Employment Type: Full-Time

Banking experience required

Key Responsibilities

  • Lead and motivate a team of Customer Service Executives
  • Monitor daily team performance and service level metrics
  • Conduct coaching, feedback sessions, and performance evaluations
  • Handle escalations and ensure timely resolution of customer issues
  • Liaise with internal departments to ensure operational efficiency
  • Drive continuous improvement initiatives across the team
  • Ensure adherence to company policies, compliance, and SOPs

Requirements

  • Minimum 2 years of experience in customer service/contact centre
  • At least 1 year in a team leader/supervisory role
  • Strong leadership and people management skills
  • Excellent verbal and written communication in English
  • Familiarity with digital banking or financial services is an advantage
  • Able to work on the specified shift and rest days
  • Strong command of Mandarin and English in both verbal and written

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Required Skill Profession

Management & Operations



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