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Urgent! Customer Support Analyst Job Opening In Kuala Lumpur – Now Hiring Starweb Group

Customer Support Analyst



Job description


(Location : Kl / Pj / Tpm Cyberjaya )

Description

SAP Responsibilities
• Service Request Management • Travel Management & Check Request • Capital & Expense Request • General ledger / Cost Centre / Company Code E-Form Education Procedure / Policy • SAP Portal • Vendor Maintenance • SAP Buyer, SAP Logistic, SAP Warehouse / Assembly, SAP Accounts Payable, SAP Fixed Asset • Tracking, SAP Global Trade Service (Import/export compliance), SAP General Accounting, SAP Master • Data, SAP Access, Universal Work list
Customer Support Analyst Responsibilities
• To support the contractual service level in the achievement of prompt response, high level customer service and technical first contact support.

• On phone diagnostics and troubleshooting • Liaising with Service Provider Groups and external vendors • Ensuring appropriate process standards are met and maintained • Documentation of calls and problems • Initiate Incident & Problem Management workflow process • Identification of areas of process improvement • Actioning of requests and the delegation of related tasks to the appropriate areas • Monitor and coordinate requests from customer • Ensure required information received for all requests • Enter and process requests according to standard processes and procedures
Qualifications

• Must possess a Diploma/Degree in IT or equivalent.

• Required language(s): Excellent spoken & written English, Mandarin, Korean and Japanese.

• General knowledge of Microsoft products, Networking, Internet, able to do problem solving and troubleshooting and SAP environment a must for SAP Customer Support Analyst • Microsoft windows operating systems, Troubleshooting, Desktop application, Networking.

• Troubleshooting, computer hardware & software knowledge.

• Customer service oriented.

• Ability to work on shift and different time zone • Applicants should be Malaysian citizens or hold relevant residence status.



Required Skill Profession

Information And Record Clerks



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