- Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Customer Support Analyst.
Urgent! Customer Support Analyst Job Opening In Kuala Lumpur – Now Hiring Starweb Group
(Location : Kl / Pj / Tpm Cyberjaya )
Description
SAP Responsibilities
• Service Request Management • Travel Management & Check Request • Capital & Expense Request • General ledger / Cost Centre / Company Code E-Form Education Procedure / Policy • SAP Portal • Vendor Maintenance • SAP Buyer, SAP Logistic, SAP Warehouse / Assembly, SAP Accounts Payable, SAP Fixed Asset • Tracking, SAP Global Trade Service (Import/export compliance), SAP General Accounting, SAP Master • Data, SAP Access, Universal Work list
Customer Support Analyst Responsibilities
• To support the contractual service level in the achievement of prompt response, high level customer service and technical first contact support.
• On phone diagnostics and troubleshooting • Liaising with Service Provider Groups and external vendors • Ensuring appropriate process standards are met and maintained • Documentation of calls and problems • Initiate Incident & Problem Management workflow process • Identification of areas of process improvement • Actioning of requests and the delegation of related tasks to the appropriate areas • Monitor and coordinate requests from customer • Ensure required information received for all requests • Enter and process requests according to standard processes and procedures
Qualifications
• Must possess a Diploma/Degree in IT or equivalent.
• Required language(s): Excellent spoken & written English, Mandarin, Korean and Japanese.
• General knowledge of Microsoft products, Networking, Internet, able to do problem solving and troubleshooting and SAP environment a must for SAP Customer Support Analyst • Microsoft windows operating systems, Troubleshooting, Desktop application, Networking.
• Troubleshooting, computer hardware & software knowledge.
• Customer service oriented.
• Ability to work on shift and different time zone • Applicants should be Malaysian citizens or hold relevant residence status.
✨ Smart • Intelligent • Private • Secure
Practice for Any Interview Q&A (AI Enabled)
Predict interview Q&A (AI Supported)
Mock interview trainer (AI Supported)
Ace behavioral interviews (AI Powered)
Record interview questions (Confidential)
Master your interviews
Track your answers (Confidential)
Schedule your applications (Confidential)
Create perfect cover letters (AI Supported)
Analyze your resume (NLP Supported)
ATS compatibility check (AI Supported)
Optimize your applications (AI Supported)
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
European Union Recommended
Institution Recommended
Institution Recommended
Researcher Recommended
IT Savvy Recommended
Trades Recommended
O*NET Supported
Artist Recommended
Researchers Recommended
Create your account
Access your account
Create your professional profile
Preview your profile
Your saved opportunities
Reviews you've given
Companies you follow
Discover employers
O*NET Supported
Common questions answered
Help for job seekers
How matching works
Customized job suggestions
Fast application process
Manage alert settings
Understanding alerts
How we match resumes
Professional branding guide
Increase your visibility
Get verified status
Learn about our AI
How ATS ranks you
AI-powered matching
Join thousands of professionals who've advanced their careers with our platform
Unlock Your Customer Support Potential: Insight & Career Growth Guide
Real-time Customer Support Jobs Trends in Kuala Lumpur, Malaysia (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Support in Kuala Lumpur, Malaysia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 10257 jobs in Malaysia and 2177 jobs in Kuala Lumpur. This comprehensive analysis highlights market share and opportunities for professionals in Customer Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Starweb Group is currently hiring and seeking a Customer Support Analyst to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Support Analyst Jobs Kuala Lumpur.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Starweb Group adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Support Analyst Jobs Malaysia varies, but the pay scale is rated "Standard" in Kuala Lumpur. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Support Analyst typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Customer Support Analyst, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Support Analyst interview at Starweb Group, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Starweb Group's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
Setting up job alerts for Customer Support Analyst is easy with Malaysia Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!